Student Success Advisor

3 months ago

Hamilton, Canada Mohawk College Full time

**Student Success Advisor (Appendix D/Temp. Assignment: Nov. 2024 - Nov. 2026)** Status**: Appendix D/Temporary Assignment (November 2024 - November 2026)

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell (work may also be assigned at the Stoney Creek and IAHS campuses). Hybrid work arrangements available.

**Rate of Pay**: Payband I (Start Rate: $39.34 per hour, plus 8% in lieu of vacation and benefits)

**Posting Date**: October 21st, 2024

**Closing Date**: October 28th, 2024 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Manager, Student Success Advising & Retention, the Student Success Advisor (SSA) is a dynamic, energetic, and enthusiastic individual who enhances Mohawk College’s Vision, Mission, Values and Strategic Priorities by: (a) offering academic and personal advising to students grounded in developmental, proactive and lifecycle approaches; (b) participating actively in college retention and student success initiatives; and (c) completing a wide variety of administrative, data-tracking and reporting duties in support of student success.

As a vital link between Student Services and the Academic Schools, the SSA also provides support to the Associate Dean(s) (or Manager) in the program areas they are assigned to provide advising services. The SSA actively participates as a team member in meetings and regular day-to-day operations of both Student Services and their assigned Academic Schools/Programs.

The SSA (WSIB, Career Pathways, CICE and Sponsored Programs) supports students from a strengths-focused, case management approach. The students connected to these areas benefit from frequent and consistent check-ins to address barriers and make connections to other campus resources to achieve success.

**What you’ll be doing**:
The duties of this position include, but are not limited to:

- **Advising -** Advising students via individual, group, online, social media, and presentation formats.
- **Support -** Appropriately challenge and support students and colleagues. Know and use referral sources (e.g. other offices, outside agencies, knowledge sources), and exhibit referral skills in seeking expert assistance.
- **Outreach -** Implementing prescribed outreach strategies for students deemed ‘at-risk’ in cooperation with student services staff, academic faculty, and their counterpart in other schools and service areas of the college.
- **Intervention & Retention -** Using Mohawk’s Advising Model as a guide, conduct student success activities such as following up with students who do not attend class, or are deemed at-risk of leaving early (by faculty, Assessments For Success or similar mechanism) to intervene and provide support and resources that promote retention (i.e. accessing remediation and learning resources).
- **Referrals -** Listening to the concerns of students, assessing the issue or concern brought forward by the student, and taking action by making the appropriate referrals (e.g. counselling, accessible learning services, faculty, peer tutors, student rights and responsibilities etc.).
- **Facilitate Problem Solving -** Using College information systems and resources to investigate problems and provide advocacy in anticipation of issues and in response to student requests, concerns, or complaints.
- **Transition & Orientation** **-** Working collaboratively with other departments, such as the Registrar’s Office and Student Life, to provide support with transition and orientation activities (e.g. proactive advising) to ensure an overall smooth transition to college.
- **Answering Questions -** Answering a wide variety of inquiries from staff, students, other departments about college programs and services related to student success (i.e. Programs of Study, exemptions, PLAR, pathways to other institutions, and graduation).
- **Presentations & Knowledge Transfer -** Preparing and disseminating general information about the College services and the Programs of Study through presentations to small and large groups of students and faculty; presenting college designed materials fostering student learning and development (i.e. study tips, time management).
- **Data Tracking & Reporting -** Collecting, tracking and reporting of individual and departmental data about student retention and success. Articulate key messages effectively and professionally in one-on-one and group settings.

Other duties as assigned.

**What you’ll bring to the role**:

- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.

**Minimum of 3 years of practical experien

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