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Hotel Front Office Associate

6 months ago

Edmonton, Canada Ramada by Wyndham Edmonton South Full time

Are you an outgoing and customer-focused professional looking for a part-time opportunity? Do you enjoy being the first point of contact and making a positive impression? If you have a passion for hospitality and love helping people, join our dedicated team at the Ramada by Wyndham Edmonton South.

We're seeking an experienced Front Office Associate to work on weekends from 7:00 a.m. to 3:00 p.m., providing our guests with outstanding customer service and creating an unforgettable hotel experience.

**Your role**:
Under the guidance of the Front Office Supervisor, you will play a key part in the daily operations of the hotel's guest services. This involves:

- Managing guest reservations, check-ins, and check-outs efficiently and effectively.
- Fielding incoming calls with a professional and courteous manner, in line with company standards.
- Sharing knowledge about local facilities, services, and points of interest to enhance guests' experiences.
- Processing transactions, including room rates, taxes, and payments, with understanding of basic accounting principles.
- Delivering additional amenities to guest rooms as requested.
- Processing wake-up calls, as well as handling any guest queries or requests promptly.
- Ensuring guest and property safety during your shift, following emergency and safety procedures as needed.

**Qualifications**:

- Exceptional communication skills and telephone manner.
- Strong organizational skills and attention to detail.
- Self-motivated with a team player mindset.
- Professional appearance and demeanour, capable of handling diverse interactions.
- Prior hotel-related experience is an asset but not required.
- Must be available to work both days each weekend from 7:00 a.m. to 3:00 p.m.

**Ramada by Wyndham Edmonton South is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.**

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: $15.00-$16.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Morning shift
- Night shift
- On call
- Weekends only

Work Location: In person