General Manager

4 weeks ago

Greater Toronto Area, Canada SDA Building Services Full time

**Overview**

Reporting to the President, this role contributes to ensuring outstanding and quality services are delivered in keeping with SDA’s high standards of performance.

**Key Results and Activities**

**Demonstrates SDA’s Mission and Values**

Achieves performance that makes a difference through:

- Contributing to a positive and collaborative work environment
- Treating others with dignity, courtesy, and respect
- Encouraging and maintaining a friendly, fair, and creative work environment
- Respecting diversity, new ideas, and hard work

**Manages and Develops Employees and Subcontractors**
- Assigns team members to work locations in a fair way
- Establishes performance standards related to the delivery of Retail Janitorial Services
- Supervises and directs services delivered by vendors and their crews on behalf of SDA
- Ensures all team members receive all required training including all required SDA Policies and Procedures, Health and Safety, and product usage
- Ensures the safe and appropriate use of on-site equipment, such as the janitor cart system, burnishers, and auto-scrubbers
- Provides ongoing performance feedback and coaching in support of service and individual success
- Provides performance management and disciplinary action when needed
- Works in partnership with HR to follow best practices

**Champions Health and Safety**

Fulfills the manager's responsibilities to ensure a healthy and safe workplace, including:

- Ensures appropriate health and safety policies and practices are established and implemented throughout all of SDA’s work areas
- Takes all reasonable precautions to protect the health and safety of team members and the public
- Proactively identifies and resolves hazards that could lead to an unsafe workplace
- Conducts workplace inspections at least once per month to identify and evaluate hazards

Ensures all team members follow their responsibilities of the SDA Health & Safety Policies and Practices, including
- Using, wearing, and maintaining all required personal protective equipment and clothing
- Reporting any potential or actual danger, hazard, or infraction to their supervisor as soon as possible
- Reporting all incidents, accidents, workplace injuries or illnesses to their supervisor immediately

Follows SDA company vehicle and cellphone use policies and procedures

**Achieves or exceeds customer satisfaction for retail janitorial clients**
- Uses integrity and diplomacy to maintain excellent customer relationships
- Creates and implements new account start-up plans to ensure success
- Ensures day-to-day services are being consistently delivered to SDA’s high standards within established timelines and scope of work
- Responds promptly to customer requests, concerns, and issues
- Identifies opportunities to provide additional services to existing customers
- Manages delivery of work orders, periodic work, and additional services
- Ensures all monthly quality control inspections are completed and issues are followed up for resolution
- Manages and monitors budgets for each client location to maintain deliverables and profitability
- Makes sure services meet all federal and provincial legislation requirements
- Collaborates with other management team members to develop new policies or procedures and evolve SDA services
- Partners with colleagues from Maintenance and Repair to increase the scope of services provided to current clients

**Business Development**
- Sustains and nurtures relationships with existing key clients
- Builds a pipeline of new business opportunities to achieve monthly, quarterly, and annual revenue goals
- Nurtures strategic relationships with prospective condo & retail clients
- Quotes new business at SDA target margins and obtains approvals from the President in advance of proposal presentation to prospective clients
- Drives revenue growth by pitching and securing new contracts with existing and new clients

**Priority Management**

Regular working hours for this role are Monday to Friday, with flexible use of time to support the business according to account requirements

As this is a management role, the General Manager - Retail Janitorial will:

- Stay aware of current or potential crises that may require situation-specific responses outside of regular working hours
- Use judgment to respond to phone calls or voice messages needing an immediate response due to a safety or emergency issue.

To prevent burnout, lieu time will be allocated when a high number of working hours occur outside of regular working hours. This will be decided on a case-by-case basis.

**Qualifications and Experience Needed to Succeed in this Role**
- Previous commercial janitorial and property maintenance experience
- Familiarity with professional cleaning methods and products, including floor stripping, waxing and recoating methods for commercial buildings
- Able to train team members in the use of equipment such as auto-scrubbers and propane burnishers
- K

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