Assistant General Manager

4 weeks ago

Greater Toronto Area, Canada New York Fries Full time

**JOB SUMMARY**:
To assist the Store Manager in the overall store operation. In the absence of the Store Manager, direct and support the staff. To prepare and serve New York Fries according to operational standards. To provide our customers with the highest level of customer care. To provide great fries, quickly and efficiently and with a smile.

**RESPONSIBILITIES and DUTIES**:

- Assisting the Store Manager in employees’ supervision and development.
- Assumes managerial role in the absence of the Store Manager.
- Directing and ensuring that all employees are following New York Fries policies, procedures and standards at all times.
- Assisting the Store Manager in new employee training and ongoing development of existing employees.
- Assisting the Store Manager in the preparation of Frontliner Crew annual performance reviews.
- Assisting the Store Manager in completion of employee weekly work schedule, bi-weekly payroll sheets and employee daily time reports.
- Adhering to and enforcing all policies and regulations contained within New York Fries Orientation Guide and videos.
- Adhering to and enforcing all New York Fries safety procedures and practices, that potentially impacts upon the individual employee, fellow employees and/or customers.
- Adhering to and enforcing all Department of Health codes concerning product storage, preparation and service.
- Ability to conduct store opening and closing duties.
- Assisting in store level cash control, including banking, verifying cash register deposits, conducting spot audits on cash floats, safe and cash registers.
- Assists store Manager in placing product orders.
- Ability to complete all paperwork assigned by Store Manager.
- Establishing open lines of communication with store Manager, Corporate General Manager, Head Office, suppliers, landlord or mall officials, local merchants and customers.
- Seeking out promotional and marketing opportunities for the store and assisting the Store Manager in local marketing campaigns.
- Ability to demonstrate a sense of customer awareness.
- Able to Anchor the customer lines.
- Able to sample the fries and associated products to potential customers.
- Able to suggestive sell and the upselling of New York Fries products to customers.
- Continuously promoting New York Fries and its products.

**Handling customer service transactions.**
- Serving the product to the customer.
- Full product knowledge on all New York Fries products that are served.
- Answering any customer inquiry/complaint in a polite and professional manner.

**Ability to operate the cash registers.**
- Follow all New York Fries cash handling and cash register procedures.

**Preparation of food items for cooking and service to the customer.**
- Cleaning, cutting, cooking, portioning and serving of fries to New York Fries procedures and standards.
- Preparation of all toppings, dips and others condiments for service with the fries.

**Following New York Fries Operational procedures to ensure all product standards are met.**
- Proper storage and handling of all food products.
- Ensuring fryers are at proper temperature and the oil colour and fry flavour is at proper New York Fries quality standards.

**Ensuring the maintenance and cleanliness of the store and all equipment.**
- Cleaning of all equipment, filtering and boil outs of fryers, cleaning of fry baskets, pots and pans and keeping condiment station clean and stocked.
- Washing of all surface areas, sweeping and mopping of the floor area.
- Having product deliveries are put away in a safe and timely fashion.
- Ensuring sufficient stock levels of necessary products are in place for the present shift and upcoming shift.

All other duties, as assigned by Store Manager, Corporate General Manager or other Head Office staff.

**ASSISTANT MANAGER RESPONSIBILITY**:

- Assists the Store Manager in the supervision of all store employees.
- Assumes shift supervision in the absence of Store Manager.

**BUDGETARY RESPONSIBILITY**:

- Authority to make "paid out" purchases for the store to a maximum of $100, without Store Manager's prior approval.
- Ability to perform cash or product refunds where necessary.
- Responsible for balancing and security of cash floats and deposits.

**WORKING CONDITIONS**:

- Generally most New York Fries locations are within the food courts of major malls.
- Seasonal operations are outdoor locations, for the most part, and therefore are exposed to the weather conditions.
- Store locations tend to be tight and, warm due to heat produced by the fryers; floors can have water and oil on them if not regularly maintained.
- Working with hot oil, gravy, cheese sauce and other toppings continuously.
- Regular heavy lifting is required, up to and including 50-pound boxes.

**SPECIFICATIONS**:
Knowledge:

- Incumbent should have a high school diploma.

**Skills**:

- Ability to effectively communicate both orally and written in English.
- Possess a "Customer Service" attitude.
- Possess a peopl

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