General Manager

7 months ago

Greater Toronto Area, Canada Eldercare Consulting Inc. Full time

**Job Description - General Manager**
- **Reports to**:_ Owner and/or Management Company
- **Qualifications**:_

1. Certificate in Health Care/Hospitality/Long Term Care Organization and Management or equivalent knowledge with relevant experience.

2. Previous managerial experience in a retirement home or long-term care home setting is an asset.

3. Demonstrated understanding of/empathy for the needs of seniors.

4. Ability to relate to all levels of staff, the residents and their families with a high degree of patience, tolerance and confidentiality.

5. Initiative, good judgement and leadership abilities, supervisory capabilities.

6. Good communication skills; both oral and written. Good public relation skills.

7. Ability to develop and implement budgetary guidelines for all departments.

8. Working knowledge of the following legislation:
i. Retirement Homes Act

ii. Residential Tenancies Act

iii. Employment Standards Act

iv. Labour Relations Act

v. Occupational Health and Safety Act

vi. Workers’ Compensation Act

vii. Coroner's Act

viii. Regulated Health Professions Act

9. Familiar with ORCA Standards
- **Physical Demands**:_

Sitting for extended periods at a desk for computer/typing work

Standing for extended periods of time as required

Walking short distances and up/down staircases

Typing and/or use of a computer keyboard proficiently

Pulling/pushing/lifting to open and/or relocate binders, carts, etc. up to 10lbs

Reading/seeing documentation both in paper format and on a computer screen for extended periods of time

Hearing differences in phone ring tones and/or in fire system horns or alerts for emergency response purposes

Speaking/communicating in front of audiences.
- **Responsibilities**:_

Administer, coordinate and direct all activities of the residence, including the management of human, physical and financial resources.

Ensure the provision of high-quality care for residents and resident satisfaction.

Maintain confidentiality of all financial, personnel and resident data.

Be knowledgeable of and practise residence's fire and safety programs

Manage residence in accordance with legislative requirements.

Develop, implement and update policies and procedures for all departments of the residence to ensure a high level of care for residents and an effective and satisfying operating environment for employees.

Provide leadership and motivation to the staff for the achievement of the residence's objectives.

May develop long range plans for the residence in conjunction with the needs of the residents, the needs of the staff, the area in which the residence is located and health care planning agencies.

Establish or facilitate new services with the approval of the Owner/Management Company.

Ensure maintenance of accurate records of residents, personnel, and the operations in order to provide regular reports to the Owner/Management Company on the activities, needs and problems of the residence.

Complete month-end reports and submit to Owner/Management Company.

Represent the Owner/Management Company at all meetings.

Negotiate and enter into contracts required for ordinary operations of business.

Liaise and consult with inspectors and professionals in relation to the operation of the residence.

Participate in, or be represented in, community and other health care, administrative and management areas to maintain, strengthen and broaden concepts, philosophies and abilities as a General Manager in a health care residence.

Undertake all other responsibilities delegated by the Owner/Management Company.
- **Job Description - Staff Supervision**_:_

1. Be knowledgeable of job responsibilities and descriptions of all staff.

2. Provide supervision and direction for all office and management staff.

3. Assess and monitor staffing needs.

4. Select, hire and as necessary, terminate employees.

5. Conduct performance appraisals and evaluations of employees.

6. Ensure that Registered Staff members are current in their registration with the College of Nurses of Ontario.

7. Provide orientation, instructions, supervision and on-going in-service training of all employees.

8. Develop in-service education program commensurate with the needs of the residence.

9. Prepare agenda for general staff meetings with input from personnel.

10. Monitor adherence to fire and safety procedures in the residence. Ensure continued participation of all staff in fire drills and safety measures.

11. Ensure that Registered Staff members are current in their registration with the College of Nurses of Ontario.

Ensure that all areas of service are performed by appropriate staff.

Ensure that assignments and work duties are divided fairly between staff and shifts.

Handle all employee relations for staff.

Handle all labour grievances.

Ensure residence is adequately staffed to ensure approved level of service.
- **Job Description - Resident Care**:_

1. Develop and maintain standards governing nursing and reside

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