Service Advisor
5 months ago
**Dixon Automotive Group Canada Limited is looking for a Service Advisor to join our team**
The Dixon Automotive Group is a local family owned and operated company consisting of Kia of Brockville, Smiths Falls Kia, Brockville Nissan, 6 Dixon’s Car & Truck Rental locations and 3 CarStar body shops.
The Service Advisor will oversee and direct the work of team members, interact with customers, compile reports, process warranties, and oversee day-to-day transactions.
**Position Duties**:
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
**Requirements**:
- Experience providing high quality customer support
- Excellent verbal and written communication skills
- Ability to think critically, troubleshoot and multi-task
- Experience working with service software, databases and tools (Ex. Reynolds and Reynolds)
- G Drivers Licence
**Assets**:
- 2+ years of Service Department experience
We thank you for your interest; however, only those applicants selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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