Service Advisor

3 months ago

Brockville, Canada Eastern Region 3 Full time

Freedom RV (a subsidiary of the Leisure Days RV Group), located in Brockville, Ontario, has an immediate opportunity for a Service Advisor.

Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

Overview:
As a Service Advisor in an RV dealership, you will be answering questions from customers and service providers. You play a key role in understanding and providing proactive and valued solutions, and you will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints.

Reports to: Service Manager

Compensation: $21 - $25 / hour

Key Responsibilities & Accountabilities:

- Interact with customers, listen to their questions and concerns, and provide timely responses.
- Serve as a link between customers and different departments in the organization.
- Locate parts using internal computer system.
- Issue purchase orders to external suppliers.
- Educate clients about the company’s products, services, and offers.
- Be capable of opening and closing all customer paid, warranty, and internal repair orders with management approval.
- Register manufacturer warranties and document manufacturer spiffs.
- Follow procedures for the quick and efficient handling of warranty items, including proper storage of these items.
- Review customer accounts and report changes to internal staff.
- Manage complaints, returns, and resolve customer grievances.
- Record customer details and transactions.
- Assist warranty clerk as necessary.

Essential Skills & Qualifications:

- High school diploma or equivalent.
- Minimum 1 year’s experience in service/service management.
- Knowledge of the RV industry is an asset, specifically an understanding of components and parts.
- Must have proficient English communication skills.
- Mechanical knowledge or repair experience (preferred).
- Proven experience in sales, customer relations, or related positions.
- Excellent communication skills.
- Excellent customer services skills.
- Problem solving and listening skills.
- Patient disposition to resolve conflicts.
- Attention to detail.
- Knowledgeable in industry-specific software.
- Basic accounting skills and knowledge of electronic payment systems.
- Ability to lift up to 50 lbs.
- Ability to work independently and as a team member.
- All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law._
- We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements._

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