Automotive Service Advisor

21 hours ago


Brockville, Canada 1000 ISLANDS TOYOTA Full time

1000 Islands Toyota in Brockville is looking for a customer service focused individual to work within our service department as a full-time service advisor. This individual will work on the front line of the service department directly interacting with our customers and will report to the service manager.

**What we can offer you**
- Competitive compensation plan including bonus opportunities
- Health, Dental and Optical benefit coverage
- Fast paced work environment
- Training opportunities and strong support from fellow employees
- A management team who understands the service department operations and demands
- No Sunday or holiday work
- Paid vacation and sick days

**Your responsibilities**
- Promptly meet and greet service customers in a friendly and courteous manner.
- Answer incoming telephone calls promptly and courteously.
- Listen to and document customers reasons for bringing their vehicle to the service department.
- Provide the customer with an accurate quote of the work requested and recommended during repair order write-up.
- Provide complete accurate problem/complaint information to technical staff on the repair order.
- Maintain communication with technical staff regarding job status changes
- Remain continually informed of the shop’s work load status to determine the kind of work the shop can quickly accommodate.
- Book customer appointments based on shop capacity.
- Handle minor customer complaints and /or misunderstandings tactfully, promptly and with genuine concern for the customer’s problem.
- Refer to the service manager customers with complaints that cannot be satisfied at the service advisor level.

**What we are looking for**
- Excellent customer service and sales skills
- Strong problem-solving skills and attention to detail
- Ability to work within a fast-paced environment
- Eager to learn and ability to adapt
- Experience within the automotive industry

Pay: $40,000.00-$55,316.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-12-23


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