Help Desk Analyst

1 month ago


Dartmouth, Canada SupercityOS Full time

**Introduction**

The Help Desk Analyst role is the foundation of our business. It's interacting with users to help solve their day-to-day issues while striving to make their IT experience even better.

**Company**

Supercity Office Systems is a full service Managed Service Provider located in Dartmouth, Nova Scotia. We offer a comprehensive, end-to-end Managed IT Services & Security offering that ensures our customers technology fits with their business goals. Our aim is to build and maintain robust, secure, and cutting-edge IT departments for thousands of users across a wide variety of companies. We take a security-first approach to deliver top-to-bottom IT advisory and professional services. We love helping customers use the tools they already have to empower them to achieve more.

**Position Overview**

**Our ideal Team Member will**:

- Communicate effectively with clients, either face-to-face, by telephone, or videoconferencing
- Update and create mandatory documentation, checklists, and templates
- Be able to troubleshoot and research system upgrades, deployments, and perform repairs on our clients’ equipment
- Thrive dealing with ever changing customer environments, technology challenges, and problem solving
- Work in a team and individually
- Train and educate our clients as well as fellow team members
- Identify opportunities and recommend solutions that will solve business needs
- Have a Canadian driver's license and access to a vehicle

**Our Team Members get**:

- Health and Dental Benefits
- Life Insurance
- 3 weeks’ vacation
- Lots of opportunity to expand skills and move up
- The ability to Work-from-Home and in the Office (as required)
- Company Phone and Computer Setup

**Some of the useful program knowledge that would help you from day-to-day**:

- Windows and MacOS
- iOS and Android mobile platforms
- Office 365
- Windows Server
- Network systems (Firewalls, Switches and Access Points)
- Microsoft 365, Exchange, Active Directory, Azure, Intune, DNS, DHCP, and Group Policy
- MDM, File & Print Servers
- PowerShell basics
- Excellent Customer Service Skills
- IT Helpdesk certification
- Windows 10 certification
- Knowledge of IT Security Concepts
- ITIL Foundations

Pay: $45,000.00-$55,000.00 per year


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