Service Desk Technician

7 months ago

Dartmouth, Canada Halifax Harbour Bridges Full time

The role of the IT Service Desk Technician, reporting to the Tolling & Technology Manager, is pivotal in delivering technical support and aid to end-users within HHB. This position encompasses responding to queries, identifying and resolving technical issues promptly, escalating problematic areas in a timely manner, and ensuring the seamless functioning of IT end-user systems. As the first point of contact for users in need of technical assistance, the IT Service Desk Technician is accountable for upholding a high level of customer satisfaction and providing assistance and training to end-users when required.

**Strategic Role Accountabilities**
- Directional outcomes & process goals the role must focus on to help enable the organization’s mission and objectives._

¨ IT Service Desk
- Guide users through troubleshooting processes, document incidents using a ticketing system, and prioritize and escalate issues for prompt resolution when necessary.
- Diagnose and resolve hardware/software issues across diverse devices while tackling network connectivity issues.
- Conduct training sessions for end-users, enforcing adherence to security policies.
- Supervise IT equipment inventory management, coordinating with vendors for repairs and replacements.
- Manage user accounts, including password changes, resets, and removals.
- Identify and escalate critical issues, perform root cause analysis, and devise new resolutions for recurring problems.
- Collaborate with HHB technical teams and end-users to maintain systems in line with industry best practices.
- Take ownership of service desk requests, providing comprehensive support.
- Develop, maintain, and implement technology documentation, policies, and procedures for end-user support.
- Innovate by automating system administration processes to increase efficiency.
- Construct and maintain SharePoint sites, sub-sites, lists, libraries, and content.
- Establish best practices and automated routines using HHB's modern service desk tool.
- Resolve problems without documentation by guiding customers through established processes over the phone or in person, utilizing critical reasoning.
- Stay in communication with customers until their issues are fully resolved or their requests are completed.
- Perform upgrades for desktops/laptops, tablets, mobile phones, and other devices; obtain authorization for new hardware.
- Perform administrative duties, including scheduling equipment or laptop loans and organizing shipments to remote sites if required.

¨ Collaboration & Teamwork
- Demonstrates both independent and collaborative work capabilities.
- Fosters and sustains cooperative relationships with individuals encountered in the course of duties.
- Provides exceptional customer support and communicates effectively, adhering to service desk procedures and policies. This involves engaging with remote and internal users, as well as collaborating with other departments.
- Strives to create a positive support encounter for customers, cultivating strong relationships and trust through a professional demeanor and a receptive attitude towards understanding and addressing customer issues.

¨ Planning & Organizing
- Ensures ongoing efficiency of end-user peripheral devices and build solutions to allow components to work seamlessly together.
- Prioritizes requests, organizes, schedules, and coordinates a variety of activities.

¨ Communication & Education
- Conveys information effectively to colleagues through clear and concise oral and written communication, focusing on local IT procedures and company policies.
- Investigates user inquiries by referencing technical manuals and guides, offering technical assistance, and articulating complex concepts in simple terms.
- Adapts to evolving technology by acquiring proficiency in new software and hardware packages.
- Maintains thorough documentation of all tasks performed and develops records for new procedures.

¨ Health & Safety
- Nurtures, promotes, and champions HHB’s world class safety program.
- Establishes and maintains a safety culture throughout the organization.

**Core Performance Capabilities**
- For a full description of each core performance capability, please see your performance management template._

¨ Teamwork & Collaboration

¨ Health & Safety

¨ Strategic Orientation

¨ Achievement Orientation

¨ Effective Interactive Communication

¨ Partnership & Relationship Focus

¨ Innovativeness & Continuous Learning

**Key Relationships**
- The development of constructive and cooperative working relationships and maintaining those relationships over time will be key to success. The relationships critical to success for the Communications Manager role are listed below:_

¨ Internal:

- Reports to the Tolling & Technology Manager, Halifax Harbour Bridges
- HHB departments and colleagues

**Qualifications**

¨ Experience in an IT setting providing support for desktops, laptops, peripherals, and printers, or possession

  • Service Desk Technician

    5 months ago

    Dartmouth, Canada Aversan Full time

    **Location**: Halifax, NS (Fully On-site) **RESPONSIBILITIES****: - Support multiple locations at any given time. - Support users onsite and offsite. - Maintain the end-user working environments, that include: Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals. - Ensuring the company's...

  • IT Service Desk Manager

    1 month ago

    Dartmouth, Canada Equest Full time

    Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for the effective and efficient day-to-day operations of the IT Service Desk team, ensuring delivery of exceptional customer support and efficient resolution of technical issues.Key...

  • Manager, IT Service Desk

    2 months ago

    Dartmouth, Canada Westland Insurance Ltd. Full time

    We’re searching for a Manager, IT Service Desk. Are you searching for new possibilities? Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with...

  • Manager, IT Service Desk

    1 month ago

    Dartmouth, Canada Equest Full time

    Manager, IT Service DeskDartmouth , NS, 941 Wilkinson Avenue #201, Dartmouth, Nova Scotia, Canada Req #3390Friday, September 13, 2024We're searching for a Manager, IT Service Desk . Are you searching for new possibilities?Discover what's possible, with Westland.The Westland story is all about growth, and that means plenty of possibility for everyone on our...

  • Automotive Service Technician

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    Job Title: Automotive Service TechnicianJob Summary: We are seeking a skilled Automotive Service Technician to join our team at Coast Tire & Auto Service Ltd. As an Automotive Service Technician, you will be responsible for inspecting and testing mechanical units, adjusting and repairing parts and components, and performing scheduled maintenance services.Key...

  • IT Service Desk Manager

    1 week ago

    Dartmouth, Nova Scotia, Canada Equest Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Manager to join our team in Dartmouth, NS. This is an excellent opportunity for someone with a strong background in IT service desk operations and leadership experience to take on a challenging role that requires exceptional technical skills, business acumen, and people management abilities.

  • Automotive Service Technician Apprentice

    3 weeks ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    Job Title: Automotive Service Technician ApprenticeAbout the Job: We are seeking a skilled Automotive Service Technician Apprentice to join our team at Coast Tire & Auto Service Ltd. As an Automotive Service Technician Apprentice, you will be responsible for inspecting and testing mechanical units to locate faults and malfunctions, adjusting, repairing or...

  • Automotive Service Technician

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    At Coast Tire & Auto Service Ltd, we are seeking a skilled Automotive Service Technician to join our team. As an Automotive Service Technician, you will be responsible for inspecting and testing mechanical units to locate faults and malfunctions, adjusting, repairing or replacing parts and components of automotive systems, and repairing or replacing...

  • Help Desk Specialist

    2 weeks ago

    Dartmouth, Nova Scotia, Canada CANADA INC. Full time

    Job Title: Help Desk SpecialistWe are seeking a skilled User Support Technician to join our team at Blinkit Technologies Ltd. in a full-time position.About the Role:This is a permanent role, working 30 hours per week.Salary and Benefits:The estimated annual salary for this position is approximately $50,000 - $60,000 based on national averages and industry...

  • Dealership Service Manager

    6 months ago

    Dartmouth, Canada AutoCanada Inc. Full time

    **Service Manager** **Courtesy Chrysler Dodge Jeep Ram** **Calgary, AB** We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as **Service Manager**! You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in...

  • Service Desk Analyst

    3 months ago

    Dartmouth, Canada MOBIA Technology Innovations Full time

    Service Desk Analyst, Tier 1 **Location**: Dartmouth, NS MOBIA Technology Innovations is a Canadian-owned Business and Systems Integrator. MOBIA serves our clients and the Canadian market with five business units: Broadband and Wireless Services, Managed Services, Hybrid Infrastructure Solutions, Cybersecurity and Digital Transformation Services. MOBIA has...

  • automotive service technician

    6 months ago

    Dartmouth, Canada Coast Tire & Auto Service Ltd Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an asset or equivalent experienceWork site environmentDustyDirtyNoisyWork settingGarageWorkshopTasksAdjust, repair or replace parts and components of commercial transport truck systemsConfirm findings with...

  • automotive service technician

    6 months ago

    Dartmouth, Canada Coast Tire & Auto Service Ltd Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork site environmentDustyDirtyNoisyWork settingGarageWorkshopTasksAdjust, repair or replace parts and components of commercial transport truck systemsConfirm...

  • Automotive Service Technician

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    We are seeking a skilled Automotive Service Technician to join our team at Coast Tire & Auto Service Ltd. As a key member of our team, you will be responsible for inspecting and testing mechanical units to locate faults and malfunctions, adjusting, repairing or replacing parts and components of automotive systems, and performing scheduled maintenance...

  • Automotive Technician

    3 weeks ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    Job Title:Automotive TechnicianAbout the Role:Coast Tire & Auto Service Ltd is seeking an experienced Automotive Technician to join our team. The successful candidate will be responsible for adjusting, repairing, or replacing parts and components of commercial transport truck systems.Key Responsibilities:Adjust, repair, or replace parts and components of...

  • Automotive Technician

    1 month ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at Coast Tire & Auto Service Ltd. As an Automotive Service Technician, you will be responsible for performing repairs and maintenance on commercial transport trucks, ensuring they are safe and efficient on the road.Key ResponsibilitiesAdjust, repair or replace parts and...

  • Front Desk Staff

    5 months ago

    Dartmouth, Canada Cole Harbour Place Full time

    **Front Desk Staff** Cole Harbour Place is a 200,000 square foot sport and recreation facility located in Cole Harbour, Nova Scotia. We are here to serve and accommodate members of our local and surrounding communities to achieve their personal health and wellness goals. The facility includes pools, rinks, weight room and training centre, dance and fitness...

  • Front Desk Staff

    6 months ago

    Dartmouth, Canada Cole Harbour Place Full time

    **Front Desk Staff** Cole Harbour Place is a 200,000 square foot sport and recreation facility located in Cole Harbour, Nova Scotia. We are here to serve and accommodate members of our local and surrounding communities to achieve their personal health and wellness goals. The facility includes pools, rinks, weight room and training centre, dance and fitness...

  • Automotive Service Technician

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Coast Tire & Auto Service Ltd Full time

    We are seeking a highly skilled Service Advisor to join our team at Coast Tire & Auto Service Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the best possible experience when visiting our store.Key Responsibilities:Provide accurate and efficient service to customers, ensuring...

  • Welcome Desk Staff

    6 months ago

    Dartmouth, Canada Zatzman Sportsplex Full time

    The Zatzman Sportsplex, built in 1982, is a family-focused health, fitness, and recreation complex that serves Dartmouth’s communities and all regions of the Halifax Regional Municipality. The facility hosts a variety of facilities and services including a double gymnasium, a large fitness centre, new welcoming community spaces, two swimming pools, an NHL...