Program Assistant

7 months ago

Richmond, Canada Richmond Olympic Oval Full time

**Regular Part-Time (25 hours/week)**

**Examples of Work**:

- Acts as on-floor supervisor through the week with the support of department management
- Leads Education Bookings including generating booking agreements, executing school bookings, and supervising museum and sport attendant staff
- Processes payments and file waiver forms for education bookings
- Liaises with Program Coordinator and Marketing Department to effectively market education bookings
- Contributes to administering and monitoring facility bookings, tours, corporate, school groups, and other bookings as directed
- Demonstrates leadership and initiative to help ensure staff are motivated and enthusiastic
- Assists with exhibit and technical issues, liaising with the IT and Operations departments
- Works in conjunction with department management and other Oval departments to ensure each guest experience is positive and memorable
- Monitors gallery space and exhibits for participant and guest safety
- Provides administrative assistance to department management as required
- Provides guests with interpretation services including information about museum artifacts, exhibit content, programs and the Olympic movement
- Manages and ensures the proper use and maintenance of equipment, simulators and exhibits while on the floor
- Other duties as assigned

**Qualifications**:

- Completion or ongoing enrollment in a post secondary diploma or undergraduate degree program in a relevant discipline
- Valid Standard First Aid, CPR-C and AED Certificate
- Excellent customer service and communication skills
- Excellent attention to detail, ability to organize, and good time management skills
- Experience working in a customer service setting
- Experience working in a museum, cultural institution, or tourism related business considered an asset
- Experience supervising staff or volunteers or a strong desire to build and grow these skills
- Participation in or graduation from a recognized sport or museum related post-secondary program considered an asset
- Coaching or teaching experience is considered an asset
- Passion for sport, athleticism, the Olympics and/or the Olympic Movement
- Passion for sharing information with others
- Ability and desire to create a welcoming environment for all museum visitors and stakeholders
- Must be able to complete a successful Criminal Record Check

**Compensation and Benefits**: $22.02 - $27.52 hourly rate (Dependent on experience and qualifications). We provide a comprehensive extended health and dental plan, in addition to an individual Health Spending Account, Paid Sick leave, Vacation, Municipal Pension Plan (MPP) and awesome Oval Perks including access to fitness, ice, courts, Metro Vancouver’s tallest climbing wall and other Oval amenities

**Employment Type**: Regular Part-time (25 hours per week). Ability to work a flexible schedule to meet the needs of the business, including afternoons, evenings, and weekends

**Our Values make us who we are**:Our workplace values are the guiding principles that are most important to us about the way that we work. Aligning with the City of Richmond, the Richmond Olympic Oval is an incredibly diverse and high performing values-based organization. Our values (People, Excellence, Leadership, Team and Innovation) are at the core of what we do; they define our culture, represent our collective conscience, and define the basic principles by which we operate. Our values govern the way we make decisions, guide us as we interact with our community, and shape our unique workplace culture and environment.

**If you believe this is the role for you, you are personable, have a great attitude, are passionate about delivering exceptional customer service and have a genuine interest in contributing to the greater good of our company and our community, we want to hear from you

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