Customer Service Representative

4 days ago

Kelowna, Canada BMO Financial Group Full time

294 Bernard Avenue Kelowna British Columbia,V1Y 6N4

Actively seeking current students or recent graduates for Customer Service Representative roles, with opportunity to grow your career with BMO. These are part-time positions (between 12-30 hours/week) at
**various locations throughout Kelowna.**
***Roles require availability to work any time during branch hours, Monday through Saturday.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yoursel

  • Customer Service Representative

    8 months ago

    Kelowna, Canada Secure Rite Full time

    **CUSTOMER SERVICE REPRESENTATIVE (CSR) - JOB POSTING** You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still...

  • Customer Service Representative

    2 months ago

    Kelowna, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Kelowna is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    2 months ago

    Kelowna, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to work at our food counter in Kelowna. In this role, you will be responsible for taking customer orders, preparing food items, and delivering exceptional customer service.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer...

  • Customer Service Representative

    2 months ago

    Kelowna, British Columbia, Canada Pro-Line Building Materials Full time

    Job Title: Customer Service RepresentativePro-Line Building Materials Ltd. is a leading distributor of roofing, insulation, and waterproofing products in Western Canada. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.The successful candidate will be responsible for assisting,...

  • Customer Service Representative

    6 months ago

    Kelowna, Canada Overland West Full time

    Overland West Freight Lines Ltd. is your key to reach your full potential. We are looking for an energetic and hardworking Customer Service Representative to join our team! **Job Summary** Reporting to the Customer Service Supervisor, the Customer Service Representative provides the essential front-line service to customers and enters information into a...

  • Customer Service Representative

    2 days ago

    Kelowna, Canada Marathon Hardware Full time

    Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawers & slides, and storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and...

  • Customer Service Representative

    7 months ago

    Kelowna, Canada Impact Radio Accessories Full time

    **Impact Radio Accessories Customer Service Representative** **Who We Are**: Impact Radio Accessories is an industry leading manufacturer and worldwide distributor of high-quality audio accessories and chargers for professional, portable communications devices. Through our extensive dealer network, Impact products are used by numerous vertical markets;...

  • Customer Service Representative

    7 months ago

    Kelowna, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Customer Service Representative

    7 months ago

    Kelowna, Canada eBUS Full time

    **Customer Service Representative** Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus,...

  • Customer Service Representative

    7 months ago

    Kelowna, Canada Heartwood Manufacturing Ltd. Full time

    SEEKING A CUSTOMER SERVICE REPRESENTATIVE: HEARTWOOD MANUFACTURING LTD. is recognized as an industry leader, specializing in a broad range of quality melamine and laminate office furniture. Delivering top-quality products and service by hiring top quality people is a key to our success. The successful applicant will possess the following skill sets: -...

  • Customer Service

    6 months ago

    Kelowna, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    7 months ago

    Kelowna, Canada Competition Glass Full time

    Customer Service Representative Competition Glass is looking for an outgoing Customer Service Rep. to join our team! Operating in the heart of the Okanagan for over 40 years, Competition Glass is a leader in the commercial glazing industry. Based out of Kelowna, BC, we pride ourselves in our successful track record of notable projects. Our team of...

  • Customer Service Representative

    6 months ago

    Kelowna, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Kelowna location as a Customer Service Representative!** The Customer Service Rep is...

  • Customer Service Representative

    4 days ago

    Kelowna, Canada Enterprise Holdings Full time

    The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up...

  • Customer Service Representative

    3 weeks ago

    Kelowna, British Columbia, Canada Bethesda Full time

    We are seeking a Customer Service Representative to join our team at Bethesda. As a key member of our organization, you will play a vital role in providing exceptional support to our clients.About the RoleThis is a full-time opportunity with competitive compensation and benefits package. The estimated salary for this position is $60,000 - $80,000 per year,...

  • Customer Service Representative Medical Equipment

    6 months ago

    Kelowna, Canada National Seating & Mobility Full time

    **Interested in a Career Change? Join a Winning & Caring Team!** As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. Typically, you will: - Proactively engage with...

  • Customer Service Representative

    7 months ago

    Kelowna, Canada Motion LP Full time

    **Consider joining us as a Customer Service Representative if**: You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where...

  • Banking Customer Service

    3 weeks ago

    Kelowna, Canada CWB Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Roles Specifications Location | Kelowna, BC. Everyday...

  • Banking Customer Service

    3 weeks ago

    Kelowna, Canada CWB Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRoles SpecificationsLocation | Kelowna, BC.Everyday flexibility....

  • Kelowna - Customer Service Representative - Part

    7 months ago

    Kelowna, Canada Argus Carriers Ltd KELOWNA Full time

    **Argus Carriers Ltd.** is a Canadian freight carrier located in Burnaby, Victoria, Nanaimo and **Kelowna**, British Columbia. Argus Carriers is a reputable trucking company and prides itself as a subsidiary of the **Mullen Group**, one of the largest logistics providers in Canada, a publicly traded company - with an impressive network of independently...