Supervisor (Wine)

1 month ago

Calgary, Canada SNDL Full time

Job Title
Supervisor (Wine)
Job Description
About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to


SUPERVISOR (Wine) - Position Description

Type of Position: Full-Time

Supervisor’s Title: Department Manager & General Manager

Department: Sales/Operations

Position Description: Supervisor (wine)

About The Role

We are looking for a friendly, customer service driven individual to join our Wine & Beyond Signal location in Calgary, AB. Wine product knowledge is required to be considered for this role. WSET level 1 and 2 would be an asset.

The Wine Supervisor will work in partnership with the Wine Manager and management team to help lead a multi-million-dollar business to success. They will help to establish a strong sales culture with an accountability to operating standards and financial performance. They will also be responsible for supervising staff, motivating the team to increase sales, deliver exceptional customer service, ensuring customer satisfaction, opening and closing the store, administrative duties and assisting in other areas of the store when needed. They will assist the wine manager to monitor inventory levels, implement visual merchandising standards in their department and oversee overall store presentation. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills
- Customer service driven, friendly, willing to talk to all customers
- Promote a work culture that makes your store an inviting place to work in partnership with the Wine Manager and management team.
- Be a role model who coaches, mentors and inspires team members
- Delegate tasks to Team Members and set priorities in partnership with Wine Manager
- Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information
- Provide guidance to team members while supporting management initiatives

Customer Offering
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required

- Generate sales by educating, advising, and suggesting products to every customer
- Maintain a high level of product and service knowledge
- Resolve customer complaints regarding sales and service; inform the General Manager of all customer complaints.
- Create a culture that has a passion for wine
- Understand and utilize local market tends in partnership with Wine Manager

Financial
- Meet or exceed department financial targets through in partnership with the Wine Manager
- Complete customer transactions on the Point-of-Sale including payment
- Understand the POS system and all transactions that may arise
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly
- Complete end of day till reports
- Ensure safe is locked at all times and deposits are secured

Day to Day Operations
- Ensure department follows merchandising and pricing guidelines
- Assist in all operational duties
- Ensure department is presentable and relay any maintenance issues to a Manager
- Actively aim to increase and share industry knowledge on wine
- Maintain inventory levels in partnership with the Wine Manager
- Attend OHS and LP meetings and training sessions
- Stock shelves and cooler with product
- Set/Relay daily tasks for the store in absence of a Manager
- Review flyers, upcoming event and promotions; execute appropriately
- Participate in routine store maintenance and cleaning

Regulatory Adherence
- Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
- Ensure AGLC/BC LRS and other government guidelines are met
- Adheres to all ALCANNA policies, with a focus on Social Responsibility

Qualifications

Work Experience & Education
- Minimum, 1-year experience in retail environment
- Minimum, 1-year supervisory experience (preferred)
- High Sch

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