Service Supervisor

4 weeks ago

Calgary, Canada Una Pizza + Wine Full time

**Job Title: Service Manager**

**Location: UNA 17th Term: Full-time**

**Salary Expectation: ______ CAD**

**Other Compensation: Gratuity compensation**

**Application Deadline: Rolling Deadlines**

**Ideal Start Date: Immediately**

Una Restaurants Canada (URC) is hiring a Service Manager (SM) who will report to the General Manager daily. The SM is responsible for assisting in the overseeing of the day-to-day operations of the Restaurant Floor, as well as the upkeep and maintenance of the Bar Program. The SM will receive daily/weekly/monthly tasks that will assist in the development of front-of-house culture and high-quality standards. In addition, the SM will develop and maintain a safe, welcoming and professional environment for staff, guests, and trade partners. Working closely with URC management, the SM will provide leadership, direction, and best-in-class hospitality. The SM is an integral piece of the UCR management team; therefore, the SM must exemplify and exude a professional and courteous demeanor to all guests, staff, management and trade partners.

**Organization Description**

Una Restaurants Canada (URC) embodies a local restaurant concept that specializes in California-style thin crust pizzas, curated boutique wines, and dedication to sourcing local ingredients. Taking inspiration from ingredient-centric culinary traditions found in the Mediterranean and California, the restaurant's core objective is to curate an unparalleled dining experience for its community. Influenced by the lively dining landscape of San Francisco, where such establishments serve as cornerstones of neighborhoods, URC aspires to replicate this anchoring role in both the Calgary and Saskatoon communities. By fostering an environment that is inviting and all-encompassing, URC aims to become an enduring fixture.

**Equity Commitment**

Una Restaurants Canada (URC). takes its responsibility as an employer and is committed to equal opportunity. We are committed to the principle of equal employment opportunity for and to providing employees with a work environment free of discrimination and harassment. URC committed to upholding the highest of standards in relation to internal equity, inclusion, diversity and anti-racism. We offer the opportunity to all staff members to assist in the recruitment practices used within our operation. This includes, but not limited to: sharing job opportunities, challenging recruitment standards, inclusion in group interviews and participation in unique professional development opportunities. We will take steps necessary to ensure that our vision and values are upheld internally. We understand that Diversity and Inclusion are not simply buzzwords and need to be understood and taken seriously within the business. We strive to be inclusive in all hiring practices, training and development provisions. We understand that true inclusion removes all barriers, discrimination and intolerance. When applied properly in the workplace, it is natural for everyone to feel included and supported.

**Responsibilities **_**(include but are not limited to the following)**_

**Guest Commitment, Relations and Records**
- Provide kind and genuine hospitality to all guests entering and leaving the concepts
- Maintain a record of regular guests, industry guests, and public figures. Keep note of general preferences, dietary restrictions, and historical dining records using data recording systems
- Develop personal relationships with regular guests, VIP’s and Public Figures by offering your business card for further communication and additional personal services moving forward
- Documents, investigates and resolves employee and guest incidents.

**Bar Program Development and Execution**
- In collaboration with the URC plan, develop and execute new and exciting bar practices, cocktail programs and learning exercises.
- In association with the General Manager, collaborate to develop and execute a fair and operationally sound team schedule.
- Produce dedicated bar cleaning schedules for execution on a weekly, bi-weekly and monthly basis.
- Report and liaise regularly with the General Manager of all concepts regarding departmental performance and ensure they are informed of any relevant information or issues
- Liaise with the General Manager with regards to recruitment needs, training analysis.
- Work with local suppliers, purveyors and industry professionals to plan and execute invigorating and valuable staff training, tastings, and exercises for human capital growth.

**Leadership and Communication**
- Demonstrate unbiased leadership to front-of-house service staff to continually keep morale high before, throughout and after service
- Maintain an emotionally athletic demeanor, and exude a calming, peaceful communication backbone throughout service to assist in mitigating potential service stresses
- Speak with intellect, direction and professionalism to all guests and colleagues
- Alongside the General Manager, create

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