Commission and Payroll Associate
1 month ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Main accountabilities**:
- Ensure weekly pay periods close with successful release of compensation payments to advisors.
- Respond to advisor and distribution firms’ queries in a timely manner, to ensure a high degree of client satisfaction.
- Develop and maintain good client relationships by providing clear, concise and professional verbal and written descriptions/explanations in accordance with the Privacy and Confidentiality Guidelines.
- Support Regional Directors of Business Development and Client Relationship Executives/Managers in finding resolutions to commission issues
- Support Group Benefits and Group Retirement Services finance by investigating and resolving accounting discrepancies, variances and errors within the established turnaround time
- Process advisor-of-record changes within the established turnaround time.
- Investigate unprocessed activities and system error messages on a daily basis and take appropriate action to complete the necessary adjustments timely to meet the disbursement deadlines.
- Reconcile commissions for policy and advisor terminations
- Monitor and manage the collection of all advisor debt balances
**Competencies**:
- Bilingualism (French, English) required
- interactions with English-speaking customers or partners
- Strong communication skills (written and verbal)
- Workflow and time management skills
- Solid ability to organize, prioritize and multi-task
- Strong sense of ownership
- Team oriented and service oriented with interpersonal skills
- Ability to work under pressure
- Analytical thinking
**Assets**:
- Knowledge of Group Insurance
- Experience in a customer service environment
- Experience in a multitasking environment
**Why join Sun Life**:
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values and encouraging growth & achievement
LI-Hybrid
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
41,700/41 700 - 68,000/68 000
**Job Category**:
Sales - Distribution Support
**Posting End Date**:
26/02/2023
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