Cafe Supervisor, Lift Coffee

5 months ago

Whistler, Canada Forecast Coffee Group Full time

**Lift Coffee** is known for some of the best lattes and flat whites in Whistler: we pride ourselves on serving delicious drinks and food with a genuine smile. Artisan sandwiches & daily happy hours on our patio are a few more reasons that make Lift Coffee a local favourite Located in Whistler Village and steps from the Whistler Gondola, we are a small team, focused on making a positive impact with our business - from the customers and our employees to the community and our environment.

The role of **Cafe Supervisor** is an essential part of our business. As a team leader, you believe in our social purpose and company vision, and drive your team using these principles. The supervisor works closely with the Cafe manager in guiding staff in efficient and successful daily operations of the location. Anything that cannot be resolved must be escalated to the Cafe manager.

Our company core values should guide all decision making and communication, in the pursuit of delivering best customer experience, employee experience and anticipating what is best for the store.

The Cafe Supervisor is tasked with working alongside and supporting the manager and team. Excellent communication between the Supervisor and the team is of high importance to ensure store success.

Ongoing training and development alongside the manager will enable the Cafe Supervisor to act as manager in the manager’s absence.

The Cafe Supervisor will report directly to the Cafe Manager.

**Primary Duties and Accountabilities**
- Adhering to company policy as stated in the Employee Handbook at all times, whilst maintaining a safe and inclusive environment for staff and customers
- Greeting and serving customers in a consistently friendly and confident manner
- Adhering to Food Safe, Work Safe policy’s, and following BC Liquor laws
- Following procedures and completing tasks as set by store manager
- Overseeing all daily operations and running of café during shift; allocating staff to roles/positions and when to take breaks, using the café resources and labour to maximize sales potential whilst simultaneously supporting team moral and customer satisfaction
- Preparing, and overseeing the preparation of, quality foods and beverages for customers, in a timely manner
- Ingredient and product ordering and planning stock levels to maximize product availability and minimize shortages
- Receiving and rotating product and minimizing product waste/product loss, through structured organization and inventory management
- Staying up to date on, and providing knowledge and training on, all products, policies and procedures, and providing feedback/suggestions to management on issues or improvements
- Knowledge of operation and trouble-shooting POS system, music and ordering systems, including updating and maintaining inventory
- Cash handling according to company procedures
- Create a positive learning environment by providing staff feedback in a clear, respectful, and timely manner
- Assisting with schedules, adapting to schedule disruptions, and making daily adjustments, using the set labour model as a guide
- Performing manager duties in absence of manager

**Secondary Duties**
- Assisting with catering or other events outside of normal work hours
- Other duties assigned by store manager or owner

**Key Performance Indicators**
- Consistent supplier ordering, prompt receiving and storage, invoices and paperwork kept organized and up-to-date.
- Legal documents updated and accurate. These may include temperature charts, licenses, employee documents and product date-checks
- Maintaining a professional, supportive and positive work environment for all staff
- Minimize in-store product waste and action taken to address this - this may include promotions and specials
- Ensure back of house is clean, maintained and organized at all times

**Characteristics**
- Ability to remain calm under pressure
- Employing a lead-by-example approach
- Excellent communication and problem-solving skills
- Ability to multi-task and maintain composure under pressure
- Work efficiently and with speed, in response to customer demand
- Ability to accept and follow direction from management
- Confident in delegating tasks and directing your team
- Positive, respectful and inclusive attitude

**Qualifications**
- Minimum 1-year previous customer service experience, preferably at Lead Hand level (or higher)
- Barista training and experience
- Knowledge, interest and understanding of coffee, roasting processes and origin
- Food Safe Level 1
- Serve-it-Right Certificate

All applicants must be legally able to work in Canada

**Why Work With Us?**

Because we are a young, passionate company making fantastic coffee We encourage a healthy work/life balance, including flexible hours, free meals on shift and discounts across all of our stores. We welcome employee input and provide a fun, inclusive and supportive work environment for all. We love what we do and want our staff to feel th

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