Default Recovery Specialist

2 weeks ago

North Vancouver, Canada Accord Financial Corporation Full time

**Summary**: The Default Recovery Specialist is responsible for the maintenance, management and recoveries of Accords charged off debt. This role will perform skip tracing, negotiate settlements/payment arrangements, prepares legal and third-party assignments, and monitor enforcement actions. This position works closely with internal and external partners and reports directly to the Manager, Collections & Customer Service.

**Essential Duties and Responsibilities**:

- Professionally and respectfully negotiating with consumer and exploring internal settlement options to avoid legal proceedings.
- Partners closely with members of the Accord collections team, in house counsel, Trustees, outside attorneys and Third-Party Collections service providers
- Maintain a working queue of approximately 100 - 150 files with the ability to multitask.
- Assign defaulted files to legal and third-party collections, monitor recovery progress and recommend changes in enforcement plan/strategy
- Communicate with EDC regarding status changes, present settlement offers for approval and supply account updates
- Gather information to locate debtors whereabouts for successful service using tools such as Clear, Canada 411, Credit Bureau Reports, social media, etc.
- Perform additional Skip Trace actions to obtain information required for successful enforcement
- Track, monitor and report on Legal Costs Vs Recoveries
- Maintain internal record keeping and update tracking sheets
- Participates in department meetings

**Position Competency Requirement**:

- Results Driven
- Two-way Communication
- Internal and External Relationship Building
- Critical Thinking and Decision Making
- Adaptability and Change Leadership
- Technical/Functional Expertise

**Education / Experience Requirements**:

- Minimum of 3 years’ experience in a similar role
- Knowledge of insolvency process and experiencing filing Proof of Claims
- Knowledge of the legal claims process
- Able to work within a high-volume multi-tasking environment.
- A minimum of 2 year of skip trace experience.
- Proficient on all social media platforms and open-source tools.
- Think "outside the box" and can decipher credit bureau reports.
- Intermediate skills with Office 365 (Excel, Outlook. Teams.)
- Excellent interpersonal and communication skills, written and oral
- Ability to work cohesively as part of a team
- Strong organizational and time management skills
- This position is required to be in the Vancouver, BC office a few days a week. This is NOT a remote position.

**Experience**: Required
- 2 year(s): A minimum of 2 year of skip trace experience

**Education**: Preferred
- Associate's degree or better

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Financial: Inspired to perform well by monetary reimbursement
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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