Technical Support Specialist
3 weeks ago
We are looking for a **Technical Support** / **Systems Specialist (Service Desk)** for our Vancouver Office.
Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients a virtual IT department that gives them a team of specialists that monitor and manage their networks and systems.
Our extensive set of IT related services and partnerships ensure that our clients' IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.
Our business is growing rapidly, so our team is expanding We provide our employees with long-term careers: you will be involved with a wide variety of technical environments working with a spirited team of colleagues.
We have a passion for growth, teamwork, and quality customer service. You must like working with technology, and love working with people. To fit in our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun
**Responsibilities**
Your responsibilities include:
- Acting as 2nd or 3rd level Technical Support for our clients
- Assisting in ensuring reliable and efficient operations at our data centre(s), tool sets
- Assisting in other duties related to IT infrastructure (systems and networks), as needed
**Requirements**:
- Will be able to ensure customer support tickets are processed/resolved according to support policies, procedures, playbooks, ensuring KPIs, CSAT scores and are met and maintained
- Will be able to manage/maintain client documentation
- Will be able to take ownership of client's IT environment, provide suggestions/guidance for continuous improvement on technology
- Will be able to provide technical guidance to junior technicians
- Can lead, facilitate meetings, be an active participant in company and department meetings and client meetings
- Has the experience that reflects strong technical skills, as well as strong interpersonal, customer service, time management skills
**Education**
- Technical diploma or degree or certificates
**Technical Skills**
- 5+ years of experience in technical maintenance, troubleshooting of IT infrastructure varying from the Cloud, Servers, Backups, Networks, SaaS, LoB Applications, Desktops etc.
**Cloud**:
- SharePoint Online / Teams, OneDrive for Business
- Teams Phone Systems
- and other Microsoft 365 / Office 365 services
- **Microsoft Cloud Technologies**:
- Azure AD (P1, P2, Domain Services), MFA (Conditional Access), ATP
- EndPoint Manager (MDM), AutoPilot Intune
- Azure VMs, Azure AVD, Windows 365 Cloud PC
- Azure BackUp
- Azure Networking, Cloud Firewalls, Load Balancers
- Azure Files, or other file systems
- Other Azure related services
**Server**:
- Microsoft Windows Server 2012, 2016, 2019 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD
- Hyper-V (Windows Server)
- Server Backup Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools
**Networking**
- General: VPN, DHCP, DNS (internal, and public DNS),
- Hands On installation, configuration, troubleshooting of network equipment
- Firewalls: pfSense, Cisco/Meraki or equivalent
- Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent
**EndPoints (Desktop/Mobile)**
- Mac workstations
**Communications Skills**
- Verbal communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in person
**Nice to Have**
- Microsoft **Cloud **Certifications or equivalent MCSA, MCSE certifications, etc.
- Microsoft Cloud Security Knowledge
- Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc.)
- Experience in working with an IT MSP (Managed Service Provider)
- Experience with configuring, maintaining/managing IT toolsets, monitoring tools, scripting, automating toolset deployment
- Knowledge of Microsoft Licensing, NCE, CSP Program, Microsoft Partner Programs
**Other Requirements**
- Experience with Enterprise CRM tools and Help Desk Ticketing Systems
- Able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff
- Able to maintain current IT Certifications
- Able to travel to client sites in the Vancouver area. (Most work will be performed at our head office, with the possibility of some remote work.)
- Have a current valid BC (or Canadian) driver's license
- Pass a criminal record/background security check
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Profit sharing
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before star
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Insurance Council of BC Full timeThe Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **Why Work for the Insurance Council?** Work with a great team of people in a...
-
Technical Support Specialist
4 weeks ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Umbrella IT Services Full timeUmbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Junior/intermediate Technical Support Specialist
4 weeks ago
Vancouver, Canada GAM Technical Services Full timeWho Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...
-
IT Technical Specialist
4 days ago
Vancouver, Canada Clarius Mobile Health Full timeToday, as many as 25 million medical professionals globally don’t have access to medical imaging, which is proven to improve patient care and reduce healthcare costs. That’s why we’re on a mission to make medical imaging accessible everywhere by delivering high-performance, affordable, and easy-to-use solutions powered by artificial intelligence and...
-
Macos and Windows Technical Support Specialist
4 weeks ago
Vancouver, Canada FM On-Demand Full time**MacOS and Windows Technical Support Specialist** **Description** We're seeking a Technical Support Specialist with a broad skillset and solid experience supporting both macOS and Windows systems to join our team as a subcontractor, working with us in a full-time capacity. We're passionate about keeping our clients happy and we need a Technical Support...
-
Technical Specialist
1 month ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
-
Specialist, Automotive Technical Training
3 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Specialist, Automotive Technical Training
3 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Specialist, Automotive Technical Training
3 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Specialist, Automotive Technical Training
3 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Change Management Specialist
1 month ago
Vancouver, Canada Ignite Technical Resources. Full timeChange Management Specialist - Permanent position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Change Management Specialist **with our client ** **for a **permanent opportunity**. **Role Description**: The Change Management Specialist will create and implement a change management plan...
-
Change Management Specialist Bhjob13022 12496
1 month ago
Vancouver, Canada Ignite Technical Resources. Full timeChange Management Specialist - Permanent position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Change Management Specialist **with our client ** **for a **permanent opportunity**. **Role Description**: The Change Management Specialist will create and implement a change management plan...
-
Change Management Specialist
1 month ago
Vancouver, Canada Ignite Technical Resources. Full timeOn behalf of our client in here in Vancouver, ** Ignite Technical Resources **is looking for a **Change Management Specialist **for a **full-time opportunity.** **Role**: The Change Management Specialist is responsible for providing strategic leadership and advice to all aspects of Change Management and Communication of large, multifaceted...
-
Change Management Specialist Bhjob13022 12580
4 weeks ago
Vancouver, Canada Ignite Technical Resources. Full timeOn behalf of our client in here in Vancouver, ** Ignite Technical Resources **is looking for a **Change Management Specialist **for a **full-time opportunity.** **Role**: The Change Management Specialist is responsible for providing strategic leadership and advice to all aspects of Change Management and Communication of large, multifaceted...
-
Change Specialist
1 month ago
Vancouver, Canada Ignite Technical Resources. Full timeOn behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Change Specialist **for a **Contract Opportunity.** **Role**: As part of our Technology & Innovation business transformation initiative, we’re looking for a Change Specialist to join our client's team. As we evolve our existing culture to support our digitally...
-
Technical Trainer Support
4 weeks ago
Vancouver, Canada Ignite Technical Resources. Full timeOn behalf of our client in **Burnaby,** **Ignite Technical Resources** is looking for a ** Technical Trainer Support** with our client for a **6 month contract **opportunity. **Role Description**: The resource is responsible for assisting with generation of resource material for numerous projects within the organization. Projects include but are not...