Collections Officer

2 weeks ago

Vancouver, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Collections Officer (12-month Temporary Position)

**As an internal employee, please refer to**
**myCoast Applicant Guidelines**

**Location**: Vancouver**Job Type**: Full Time**myWork Options**: In-person, Remote, Hybrid**What's the job?**
- As the Collections Officer, you are responsible for effectively controlling delinquency and minimizing potential losses to Coast Capital Savings (CCS). You will exercise sound judgment in balancing risk with the probability of recovery, collect past-due arrears payments and assist with restructuring amendments, and be responsible for identifying and reporting possible fraudulent accounts. Also, you must assess and request repossession and organize transport, remarketing and sale of the asset.**What you'll get to do**:

- Administer bank drafts and wire payments, retail auto and equipment loan insurance claims, payment suspensions or deferrals.
- Collect and review delinquency of all retail auto & equipment leasing, 3rd party collections and suspicious activity.
- Receive and review bankruptcy and related documents from debtor assistance programs. Prepare and file relative forms.
- Make recommendations to the Manager concerning the appropriateness and effectiveness of existing policies and procedures. Assist with research and development for recommended changes to policy and procedures for CCS.
- Must be current on industry trends and current market fraud trends to mitigate CCS risk when collecting on delinquent and fraud accounts.
- On bankruptcy documents received from Trustees, assess documentation and plan the next course of action with the Collections Manager
- Investigate early defaults and suspicious activity identifying fraudulent transactions such as closed accounts & first payment defaults. Work closely with Corporate Security to investigate, follow up, and ultimately recover potential fraud losses.
- Initiate collection action on retail auto & equipment delinquency over 35 days past due by established collection policies, procedures and time constraints.
- Accurately document all telephone calls using standard abbreviations or memos, as appropriate in the collection system.
- Verify and update customer information and maintain customer records in the collection system
- Prepare and recommend payment amendments and coordinate the relative reporting.
- Issue appropriate notices and coordinate the preparation of documents required for seizure.
- Coordinating the recovery of assets.
- Accurately document the status of all impaired accounts before month's end.
- Assist in the analysis of assessments of security valuations.
- Confirm CCS has valid security priority.
- Administer the follow-up on sales proceeds to assure received promptly.
- Maintain regular contact and reciprocal relationships on behalf of the Credit Union with various outside agencies (i.e. collection agencies, law firms, bankruptcy trustees, bailiffs, marketers etc.)
- Build relationships/rapport with remarketing sources to assist in asset valuations and selling repossessed vehicles and equipment to reduce our loss.
- Performance Objectives (30-day delinquency less than 2%, Portfolio losses less than 0.5% of Net Book Value).
- Work closely with Credit Analysts and other staff to restructure deals or find solutions to problem accounts to promote the CCS philosophy of "How Can We Help You?" while maintaining good risk practices.
- Collaboratively cross-share collection knowledge and experience with team members.

**Who are we looking for?**
- Minimum 4 - 6 Years of Job-Related Experience
- High School Diploma plus some additional post-secondary courses.
- Proficiency in Word, Excel spreadsheets, and Internet searches
- Must have the computer skills required to quickly learn Ritchie Bros., Canadian Black Book, & Machinery Trader
- Organization of workflow, attention to detail and timeliness, and telephone etiquette.

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital?

**Purpose is our North Star.**

We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

**Committed to inclusion and engagement.** We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

**A career that grows with you.** We believe in developing our people and promo

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