Appointment Coordinator

3 weeks ago


Guelph, Canada Pfaff Subaru Full time

Appointment Coordinator

Pfaff Subaru Guelph ON N1K 0A4

Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you

We're looking for an Appointment Coordinator to be the heart of our Service customer support team at Pfaff Subaru. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As an Appointment Coordinator, you will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.

**Here’s What **You’ll** be Doing**:

- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

**Skills and Qualifications**
- Proficiency in Microsoft Office.
- Detail-oriented and excellent organizational and multi-tasking skills.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.

**Why Work **For** Pfaff?**
- ** Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.



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