Patient Care Coordinator, Part-time

7 months ago


Guelph, Canada Guelph Medical Laser & Skin Centre Full time

**Patient Care Coordinator, Part Time**

**What we are about**:
MSP is a group of North American’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons and Cosmetic Physicians and together, with an innovative clinical approach, supported by a strong cast of business ingenuity, we will continue to grow and dominate the industry in America.

Our MSP core values are:  **RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILITY**

**What you are about**:
You are the patient’s first and last impression before and after they leave the clinic. You have the unique ability to make an instant connection with the patient with your commanding and genuine interpersonal skills. You are warm, you are friendly, and your presence contributes to a calm, welcoming environment. You are a master communicator which is an integral component in keeping the clinic flowing. As a coordinator, you handle administrative tasks so you are extremely organized, detailed, and can prioritize effectively. Without you, the clinic would suffer because you are the backbone, holding it together.

**Doing What You Do Best**

**Daily Tasks**:

- Warmly greet the patients upon arrival and departure as they pass the reception area
- Do your part to maintain a safe, clean, and touchless environment
- Screen upcoming patients prior to their visit, educating them on what the appointment process is
- Assist the concierge with managing the flow of incoming patients to ensure there are no patients waiting within 6 feet of each other
- Assist in informing incoming patients via text/call when it is time to come into the clinic for their appointment
- Handle all incoming calls and inquiries
- Schedule appointments
- Assist with callbacks to assess patient satisfaction
- Give introductory details on all treatments offered at the clinic
- Take before/after photos (assigned to 1 PCC)
- Scan patient profiles and consents
- Handle re-treatment calls/skip calls

**Health Check**
- Orchestrate the flow of incoming patients to ensure there is always mínimal grouping of people in the clinic
- Continuous cleaning of all common surface areas

**How You Present Yourself**
- Trendy & professional (as per clinic standards dress code policy)
- We want you to look and feel stylish, while at the same time feeling comfortable and approachable to patients

**Schedule**:Tuesday-Friday 10am-7pm

**Job Type**: Part-time

**Salary**: $19.00-$21.00 per hour

Ability to commute/relocate:

- Guelph, ON N1H 1B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person



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