Customer Service Agent Commercial Banking

1 month ago


Montréal QC, Canada National Bank of Canada Full time

As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

**Your compensation**

The salary starts at $25.85/ hour. We offer a program to reimburse tuition fees.

**Your role**
- Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
- Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
- Offer a distinctive client experience
- Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Possibilty of hybrid work (under certain conditions)**

**Your team**

You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**Learning and development**

Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.

***Prerequisites**
- College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor’s degree
- Customer service experience
- Ability to identify business opportunities
- Bilingualism spoken and written (English/French) is essential because you’ll regularly do business with clients across Canada

**Skills**
- Experience and knowledge of call centre environments
- Eagerness to develop your skills
- Show attention to detail and honour your commitments
- Team spirit and the ability to adapt to frequent changes**Your advantages**

As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.85/h, we offer several flexible and advantageous benefits for you and your loved ones:

- Reimbursement of your studies
- Health and wellness program with many benefits
- Assurance collective flexible
- Pension plan
- Share acquisition plan
- Employee and Family Assistance Program
- Preferential banking
- Community Involvement Program
- Telemedicine
- Virtual Sleep Enhancement Clinic

These benefits are just a few of the many benefits available to you.

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

CCSM
sacE

**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic



  • Montréal, QC, Canada National Bank Full time €24

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. 50/hour with two salary increases projected in the first year.  Our Client Contact centre is open Monday to Friday from 8:00 a.m. You’ll work full time from...


  • montréal, Canada National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your role Support our business clients with their banking transactions and credit/banking needs and help them use...


  • montréal, Canada National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your role Support our business clients with their banking transactions and credit/banking needs and help them use...


  • montréal, Canada National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience. Your role Support our business clients with their banking transactions and credit/banking needs and help them...


  • montréal, Canada National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your roleSupport our business clients with their banking


  • Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 207151 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives while...


  • Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 208840 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives while also ensuring...

  • Customer Service Agent

    6 months ago


    montréal, Canada National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your compensati


  • Montréal, QC, Canada National Bank Full time €22

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your compensation The salary starts at $21.50/hour with two...


  • Montréal, QC, Canada Wells Fargo Full time

    **About this role**: Wells Fargo's Commercial Banking Group continues to grow in Canada by utilizing local relationship teams to focus on Canadian companies who are seeking a North American financing solution. This localized "know your customer" model creates a well-diversified relationship model across both industry and geography, while helping to sustain...


  • Montréal, QC, Canada National Bank Full time €22

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. offering excellent customer service. 50/hour with two salary increases projected in the first Evening and weekend premiums may apply. Help clients use our banking applications...


  • Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...


  • Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 199633 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...

  • Customer Service Agent

    5 months ago


    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. **Your compensation** The salary starts at $21.50/hour with two...


  • Montréal, Canada Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...


  • Montréal, QC, Canada National Bank Full time €24

    Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Your compensation The salary starts at $23.50/hour. We also offer a program to reimburse...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 175771 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...


  • Montréal, QC, Canada National Bank Full time €24

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests. Your remuneration The salary starts at $23.75 per hour and we offer...

  • Customer Service Agent

    5 months ago


    montréal, Canada National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensationThe salary starts at $21.50/hour with two salary...