Account Manager/client Success Manager
2 weeks ago
**Who We Are**:
**About Us**:
As Canada’s leading Barber Supplier, we’re on a mission to support our clients in the ongoing success of their businesses We offer a wide array of high-quality products and lead the Salon and Barbershop industry with a superior level of customer service.
Meet our newest development, Barber-OS Technology At Barber-OS we are innovating software and hardware to support the future of Barbershops and Salons Nationwide. We are on a mission to transform the Barber industry, enhance customer experiences and boost efficiency.
**Position Overview**:
We’re looking for a passionate and solution-oriented **Account Manager/Client Success Manager** to join our Barber-OS Technology team. If you’re enthusiastic about helping others, thrive in a fast-paced environment and have a passion for driving sales and building relationships, we want to hear from you
**Key Responsibilities**:
- Provide exceptional customer service, expertly explaining our products' features and benefits to help clients choose the products that are most beneficial for their business.
- Escalate complex issues to the relevant teams and maintain detailed, accurate records of customer interactions and resolutions.
- Utilize our CRM software to track customer interactions, update information, and manage sales pipelines effectively.
- Always act with empathy and patience, keeping the best interest of the client in mind.
- Provide technical sales support by explaining product features, benefits, and usage to clients.
- Collaborate with product and development teams to stay up to date on products and new features, improve user experience and identify areas for improvement.
- Enhance client knowledge through consultative selling, promoting our products, and informing them about current promotions.
- Accurately and efficiently handle order entry and processing.
- Manage outbound and inbound sales calls to drive sales and maintain strong client relationships.
- Assist clients with product inquiries and provide solutions to their needs.
- Conduct market research to identify potential leads and opportunities for sales growth.
**Prerequisites**:
- Minimum 2 years experience in a customer support role.
- Strong problem-solving skills with the ability to troubleshoot technical issues.
- Strong technical skills, with the ability to learn new computer systems quickly.
- Ability to work well independently and as part of a team.
- Ability to work under pressure in a fast-paced environment.
- Excellent customer service skills, with a track record of building and maintaining positive relationships with high-priority accounts and clients.
- Experience in order entry and sales calls.
- Excellent communication skills, both written and verbal.
- Fluency in the French Language would be beneficial, but is not required.
**How to Apply**:
Pay: $45,000.00-$55,000.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB T2E 6K9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What motivates you to provide excellent customer service?
Work Location: In person
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