Customer Service Representative

6 months ago


Toronto, Canada Body Blitz Spa Inc. Full time

We are looking for full time and part time **Customer Service Representatives **to join our team Body Blitz Spa is an award-winning Waters Spa created by women, employing women, for women. We have two busy locations in downtown Toronto at 497 King St. East & 471 Adelaide St. West. We preserve the centuries-old European tradition of “Taking the Waters” to promote health and well-being through Therapeutic Waters, water-based Body Treatments, and Massages. Our spas marry urban sophistication and eclectic touches with casualness and functionality. We offer a fun, inclusive workplace where employees feel valued and respected.

**Position Overview**

The Customer Service Representative possesses a warm and friendly personality with an interest in health and wellness. She must be client-focused, organized and attentive to detail.

**Responsibilities**
- Welcome clients into the spa, check clients in and out utilizing Book4Time, ensuring that they feel comfortable for the duration of their visit
- Perform opening & closing duties as assigned
- Maintain client records with care and confidentiality
- Prepare and deliver client drinks from the Body Blitz Juice Bar
- Collect payment for all Body Blitz Spa services, product and juice bar sales
- Have thorough knowledge of Body Blitz Skin Care products, services and promotions
- Seize every opportunity to provide consultation and product recommendations to clients
- Maintain cleanliness of reception, retail, seating area and Juice Bar

**Skills required**
- Excellent organizational and communication skills
- Calm demeanor and a passion for solving problems
- Ability to multi-task in a fast-paced environment
- Self-motivated team player

**Requirements**:

- Availability to work some evenings/weekend shifts

**Benefits**
- Unlimited complimentary use of the Waters
- 30-50% off Body Blitz Skin Care products
- Treatment discounts
- Career growth opportunities
- Body Blitz Spa t-shirt uniform

**Salary**: From $17.50 per hour

**Benefits**:

- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Application question(s):

- How do you work in a team? How do you decide how to delegate?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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