Shelter Counsellor

3 weeks ago

Regina, Canada YWCA Regina Full time

**Hours of Work**:32 hours, working 7a-4p on a rotational schedule, two weekends per month

**Position Description**:
**Responsibilities**:
Service Delivery
- Provide all care, advocacy, counselling, and listening from a trauma informed care lens;
- Build therapeutic relationships with all residents
- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities
- Provide practical support for all aspects of resident stays
- Provide information, education, referrals, and support to the residents as needed
- Collaborate with the other Shelter Counsellors to create individualized plans for each resident and family
- Provide referrals and advocacy to ensure that residents have necessary supports to deal with barriers regarding housing
- Support women and families in preparing for their move into housing including helping them to arrange utility hook up, financial planning, food planning, locating furnishings, community mapping, and developing a housing preservation plan to reduce the risk of future homelessness

Administration and Operations
- Answer shelter phone and record all calls, screen requests for entry and respond to information requests
- Complete intake and departure process with each woman/family
- Maintain accurate case management and stats keeping records
- Maintain accurate records in the HIFIS and/or WSIS database
- Assist with transportation as needed and available
- Assist with the daily operation of the shelter including but not limited to the sorting of donations, cleaning, sorting and upkeep of toys, and assisting with the groceries and food inventory
- Ensure the well-being of all women and children by maintain a clean facility

**Qualifications**:
Required
- Cultural awareness, and respect for women and children of various backgrounds
- Experience working with Indigenous communities and cultures;
- Demonstrated experience working with the complex needs of people experiencing homelessness;
- Knowledge of the Child Welfare system, Trauma Informed Care, Harm Reduction, and Family Violence would be an asset;
- Ability to work independently and with a team:

- Accurate record keeping ability and basic computer skills
- Good communication and organizational abilities
- Crisis intervention skills

Asset
- Class 5 driver’s license
- Valid First Aid/CPR certification - must obtain within first three months of employment
- Bachelor’s degree in Social Work, Justice Studies, or other human service field OR an equivalent combination of education and experience
- 2 or more years of case management experience is preferred;
- Knowledge of HIFIS

**Job Types**: Full-time, Permanent

**Salary**: $22.80 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site childcare
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Work Location: In person

Application deadline: 2023-08-15
Expected start date: 2023-08-21

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