Information Technology Manager

1 month ago


Woodbridge, Canada Big Al's Full time

**Company Overview**: We are a premier company in the aquatic sector, focused on designing, manufacturing, and distributing top-tier products for aquarium and pet enthusiasts globally. Dedicated to innovation and excellence, we are looking for a Information Technology (IT) Manager to join our dynamic team.

**Job Purpose**:
The IT Manager will oversee and manage Big Al's technology infrastructure, ensuring alignment with our business goals and supporting our mission to deliver top-tier aquatic and pet products and services.

This role will ensure our systems operate securely, efficiently, and in support of our growing e-commerce and retail operations.

**Key Responsibilities**:
**ERP Management (Microsoft Dynamics 365)**:

- Lead the migration process to Microsoft Dynamics 365, ensuring a seamless transition with mínimal business disruption.
- Oversee the implementation, configuration, and maintenance of Microsoft Dynamics 365 post-migration.
- Collaborate with key departments such as Digital Transformation, Marketing, Warehouse Operations, Logistics, and Finance to optimize ERP processes and workflows.
- Lead and support the customization and integration of ERP modules to enhance operational efficiency.

**IT Security**:

- Implement and manage IT security protocols to protect Big Al's digital assets, ensuring the confidentiality and integrity of sensitive data.
- Ensure compliance with relevant security standards such as ISO 27001, GDPR, or other applicable regulations.
- Develop and execute strategies for disaster recovery and data breach prevention.

**Data Management & Analytics**:

- Lead the management of Big Al’s data infrastructure, ensuring data accuracy, security, and availability for business analytics.
- Oversee data analytics initiatives to provide actionable insights for improving customer experience and driving business growth.
- Develop and maintain data reporting tools and dashboards for business departments.

**IT Service Management & Technical Support**:

- Supervise the IT support team, ensuring timely and efficient technical support across Big Al’s retail locations, distribution centers, and headquarters.
- Implement ITIL best practices for incident management, problem resolution, and service delivery.
- Manage vendor relationships and third-party support contracts for hardware, software, and other technical services.

**Website Management**:

- Oversee the performance, security, and optimization of Big Al’s website and digital platforms.
- Collaborate with the Marketing and E-commerce teams to ensure seamless integration of new website features and digital marketing tools.
- Ensure regular website updates, backups, and security patches to enhance user experience and drive online sales.

**Project Management**:

- Lead and manage IT-related projects, including the roll-out of new systems, upgrades, and technology-driven business initiatives.
- Provide regular progress reports to senior management and stakeholders on project milestones, risks, and opportunities.

**Team Leadership & Development**:

- Manage and mentor the IT team, promoting continuous learning and professional development.
- Conduct performance reviews and implement training programs to keep the team updated on the latest technologies and best practices.

**Qualifications and Skills**:
**Education**:

- Bachelor’s Degree in Information Technology, Computer Science, or a related field.

*
*
- **Experience**:

- 5+ years of experience in IT management, with demonstrated expertise in ERP systems, IT security, data management, and website administration.
- Experience managing IT for retail or e-commerce businesses is highly desirable.

**Certifications**:

- Microsoft Certified: Dynamics 365 Fundamentals or equivalent.
- Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM).
- ITIL Foundation Certification for IT Service Management.
- Certified Data Management Professional (CDMP) or relevant certifications in data analytics.
- Project Management Professional (PMP) certification is a plus.

**Technical Skills**:

- Expertise in Microsoft Dynamics 365 and other ERP systems.
- Strong knowledge of IT security frameworks, cloud computing, and data governance.
- Experience managing and optimizing e-commerce platforms and websites (e.g., WordPress, Shopify).
- Proficiency in data analytics tools like Power BI, SQL, and cloud platforms like Microsoft Azure.

**Soft Skills**:

- Strong leadership, team management, and communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to collaborate with cross-functional teams and drive technological innovation.

Pay: $80,740.22-$100,374.26 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to


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