Customer Support Representative

3 weeks ago

Vancouver, Canada Solink Full time

**Customer Support Representative (Full-Time)**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_
A bit about the role..._**

We’re looking for a person who can think on their feet, figure out solutions to problems, and is always looking for ways to improve on the status quo. As a key member of our Customer Support team, you will manage relationships with our customers and ensure that they're happy with the Solink product.

This is a customer-facing role so we're looking for employees to join our team with exceptional communication skills. You have a strong command of the English language both written and verbal.

**WHO YOU ARE**:

- You have experience in customer service, technical support, or working for a help desk
- You have a proven ability to take complete ownership of problems from identification through to resolution
- You have the ability to work independently or within a team supporting our customers
- You have good technical analysis and troubleshooting skills
- You're a true 'people' person - you are determined to help them solve problems
- Experience with Zendesk or formal ticketing system is an asset
- You have Top-Notch Communication both written, verbal, and read in English
- Have a friendly attitude where customers can hear your smile through the phone or over chat

**_ Bonus if..._**
- You are Bilingual

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Provide support and troubleshooting for any issues that customers have and relay to appropriate internal teams as required
- Be solutions-minded and collaborate with internal teams to address obstacles
- Collect and communicate relevant inputs to all internal stakeholders
- Above all, empathize with the customer, do everything you can to make their experience with Solink exceptional
- You may be required to work evenings and weekends on a rotational basis.

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun

All that - PLUS we offer..
- Opportunities for growth based on merit, skill, and initiative;
- Friendly, welcoming and team-oriented atmosphere that fosters collaboration;
- Creative and innovative environment that mentors, supports, motivates and inspires you to make an impact;
- Interesting and exciting assignments ranging in size, type and complexity;
- An “open-door” policy where communication and brainstorming is encouraged;
- A really positive and fun environment working with an incredibly ENERGETIC team;
- Competitive salary reviewed annually;
- Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);
- Monthly reimbursement toward a health and wellness;
- Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)
- **Please note: This role will operate in a remote-first basis.**

**HOW TO APPLY?**
- Cover letters are great, but we see a lot of them so we’re going to spice it up. Since a big part of this role will be helping customers troubleshoot, we’re looking for people with great written and verbal communication skills. In your cover letter, we want you to tackle the following challenge:

- Explain step by step how to use a piece of tech that

  • Customer Support Representative

    3 weeks ago

    Vancouver, Canada Foodee Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** Customer & Internal Support | Canada Are you passionate about food technology? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering...

  • Technical Customer Support Representative

    1 week ago

    Vancouver, Canada Motion Metrics Full time

    Technical Customer Support Representative page is loaded Technical Customer Support Representative Apply locations Vancouver time type Full time posted on Posted 5 Days Ago job requisition id R0024805 Technical Customer Support Specialist Weir Motion Metrics Vancouver, Canada Hybrid(1-2 days onsite in a week) Purpose...

  • Technical Customer Support Representative

    1 week ago

    Vancouver, Canada Motion Metrics Full time

    Technical Customer Support Representative page is loaded Technical Customer Support Representative Apply locations Vancouver time type Full time posted on Posted 5 Days Ago job requisition id R0024805 Technical Customer Support Specialist Weir Motion Metrics Vancouver, Canada Hybrid(1-2 days onsite in a week) Purpose...

  • Technical Customer Support Representative

    1 week ago

    Vancouver, Canada Motion Metrics Full time

    Technical Customer Support Representative page is loaded Technical Customer Support Representative Apply locations Vancouver time type Full time posted on Posted 5 Days Ago job requisition id R0024805 Technical Customer Support Specialist Weir Motion Metrics Vancouver, Canada Hybrid(1-2 days onsite in a week) Purpose...

  • Technical Customer Support Representative

    1 week ago

    Vancouver, BC, Canada Motion Metrics Full time

    Technical Customer Support Representative page is loaded Technical Customer Support Representative Apply locations Vancouver time type Full time posted on Posted 5 Days Ago job requisition id R0024805 Technical Customer Support Specialist Weir Motion Metrics Vancouver, Canada Hybrid(1-2 days onsite in a week) Purpose of Role: The Technical Customer...

  • Support Service Representative

    2 weeks ago

    Vancouver, Canada IPFS Canada Full time

    A successful Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for providing Legendary service to Brokers and insured Customers in a timely and...

  • Customer Experience Representative/Operations Representative

    3 weeks ago

    Vancouver, BC, Canada Everything Full time

    Home Jobs Customer Service Experience Representative Jobs In Vancouver Canada Customer Service Experience Representative Jobs in Vancouver, Canada As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking for an incredible Customer Service Experience Representative...

  • Porkbun: Technical Support Representative

    6 days ago

    Vancouver, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Porkbun: Technical Support Representative

    5 days ago

    Vancouver, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Porkbun: Technical Support Representative

    5 days ago

    Vancouver, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Customer Experience Representative

    7 days ago

    Vancouver, Canada JD Sports Canada Full time

    **Department**: Customer Service **Workplace Type**: Remote (BC or QB) **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group...

  • Customer Experience Representative

    4 weeks ago

    Vancouver, Canada JD Sports Canada Full time

    **Department**: Customer Service **Location**: Vancouver, BC or Toronto, ON **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion....

  • Regional Customer Care Representative

    4 days ago

    Vancouver, Canada Sonova Full time

    Vancouver, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Regional Customer Care...

  • Technical Customer Support Representative

    2 weeks ago

    Vancouver, Canada Weir Full time

    Technical Customer Support Specialist Weir Motion Metrics Vancouver, Canada Hybrid(1-2 days onsite in a week) Purpose of Role: The Technical Customer Support Specialist will perform the systems’ monitoring, review, customer case and other required duties to support Weir Motion Metrics systems and users in the different regions worldwide This...

  • Customer Services Representative

    4 weeks ago

    Vancouver, Canada BMO Financial Group Full time

    2102 West 41st Avenue Vancouver British Columbia,V6M 1Z2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Experience Representative

    4 weeks ago

    Vancouver, Canada Herschel Supply Company Full time

    **THE ROLE** Reporting to the Senior Manager, Customer Experience, the Seasonal Customer Experience Representative is responsible for providing exceptional customer support and resolving warranty claims efficiently and seamlessly in line with existing Herschel Supply policies. This role will work collaboratively with other departments including Product and...

  • Customer Success Representative

    3 weeks ago

    Vancouver, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...

  • Customer Success Representative

    4 weeks ago

    Vancouver, Canada Meda Agency Inc. Full time

    This Health Tech company provides immediate wellness through a first of its kind user-friendly app that enables customers to take charge of their own health and wellness journey by allowing them to book an appointment anytime, anywhere, and with the same ease and convenience as booking a ride or ordering food delivery. The company serves customers all over...

  • Porkbun: Technical Support Representative

    5 days ago

    Vancouver, BC, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Customer Care Representative

    2 days ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...