Customer Success Representative

3 weeks ago

Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your Role**:
As a Customer Success Representative (CSR), you are looking to enter into the world of Customer Success and Account Management. You will work directly with Global Relay's existing SMB customers and will be handling all account management, reconciliation, upselling, and general customer service related inquiries. The CSR will work closely with internal stakeholders to provide exceptional customer service to our customers.

**Your Job**:

- Provide world class service in handling and resolving customer enquiries
- Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
- Update and maintain Salesforce CRM
- Understand and explain features and benefits of Global Relay services
- Identify sales and upsell opportunities to existing customers
- Help assist senior team members with administering projects and tasks
- Manage the ongoing relationship between Global Relay and SMB accounts by developing strong relationships

**About You**:

- Degree or Diploma and/or 1 year of Account Management or Customer Service experience
- Demonstrates ability to assess customer needs and deliver appropriate solutions
- Professional business manner with the ability to comfortably interact with various executive business levels
- Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
- Excellent verbal and written communications skills
- Resourceful with strong problem-solving skills
- Enthusiastic, strong worth ethic and positive attitude

**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

  • Customer Success Representative

    4 weeks ago

    Vancouver, Canada Meda Agency Inc. Full time

    This Health Tech company provides immediate wellness through a first of its kind user-friendly app that enables customers to take charge of their own health and wellness journey by allowing them to book an appointment anytime, anywhere, and with the same ease and convenience as booking a ride or ordering food delivery. The company serves customers all over...

  • Customer Success Manager

    4 days ago

    Vancouver, Canada ReadyWhen Tech Inc. Full time

    Job Details: **Responsibilities**: - Conduct product training sessions for new and existing customers in the legal vertical, tailoring solutions to meet their specific needs. - Identify and cultivate new business opportunities within the legal industry. - Assist our Business Development Managers with conducting product demonstrations to potential customers...

  • Customer Success Specialist

    2 days ago

    Vancouver, Canada Lions Digital Studios Full time

    **About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...

  • Customer Success Manager

    5 days ago

    Vancouver, British Columbia, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    3 weeks ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    3 weeks ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    1 week ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    4 weeks ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Vice President, Sales

    4 weeks ago

    Vancouver, Canada Unbounce Full time

    We're a people-first, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our Conversion Intelligence platform helps you grow smarter. Our team's technical expertise and creativity work together to...

  • Customer Success Manager

    7 days ago

    Vancouver, Canada Ntirety Full time

    The Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effectiveness of Ntirety’s customers. This position will be required to interface...

  • Customer Success Manager

    7 days ago

    Vancouver, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family! We are looking for a **Customer...

  • Customer Success Manager

    7 days ago

    Vancouver, Canada Quadient Full time

    **Customer Success Manager** Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC...

  • Customer Experience Representative/Operations Representative

    3 weeks ago

    Vancouver, BC, Canada Everything Full time

    Home Jobs Customer Service Experience Representative Jobs In Vancouver Canada Customer Service Experience Representative Jobs in Vancouver, Canada As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking for an incredible Customer Service Experience Representative...

  • Customer Success Manager

    3 weeks ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    6 days ago

    Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Manager of Customer Success

    1 day ago

    Vancouver, Canada Creator.co Full time

    Manager of Customer Success Company: Creator Title: Manager of Customer Success  Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influencer marketing pl

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC familyWe are looking for a Customer...

  • Customer Success Manager

    6 days ago

    Vancouver, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family! We are looking for a Customer...