Customer Success Representative

1 month ago

Vancouver, Canada Meda Agency Inc. Full time

This Health Tech company provides immediate wellness through a first of its kind user-friendly app that enables customers to take charge of their own health and wellness journey by allowing them to book an appointment anytime, anywhere, and with the same ease and convenience as booking a ride or ordering food delivery.

The company serves customers all over the United States. As they continue to grow their network of service providers, business partners and customers, they are committed to bringing this one-of-a-kind experience to more communities around the country.

They also specialize in providing mobile IV therapy. They partner with many IV businesses across the USA and are rapidly expanding. The company provides a solution for a wide variety of conditions from dehydration to hangover to anti-aging and more. Each type of therapy uses a specially-formulated recipe of ingredients that contains the ideal types and amounts of vitamins for the condition being treated. IV hydration treatments are useful for people of all ages and in all walks of life.
- They are seeking a dedicated and compassionate Customer Success Representative to join their team. You will play a pivotal role in providing exceptional customer support and ensuring a positive experience for their valued customers. Your ability to communicate effectively, address inquiries, and resolve issues will contribute to our mission of delivering high-quality customer services to their nurses throughout the USA.
Key Accountabilities:

- Assist with fulfilling and tracking orders from our pharmacy vendors.
- Address customer concerns, troubleshoot issues, and provide appropriate solutions in a timely manner to ensure customer satisfaction and retention.
- Collaborate closely with the pharmacy vendors to resolve order-related issues.
- Escalate complex customer issues to the appropriate departments while ensuring that customers are kept informed of the resolution process.
- Proactively identify opportunities to improve customer service processes, website functionality, and overall user experience.
- Assist in managing and updating customer databases, order records, and communication logs to ensure accurate and organized information.
- Data entry in various platforms like filling out PDF files and using CRM programs like Hubspot.

Qualifications:

- High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
- Proven experience in a customer service role, preferably in the e-commerce industry.
- Strong verbal and written communication skills
- Empathy and compassion when interacting with customers, demonstrating patience and a genuine desire to help.
- Ability to work in a fast-paced environment, multitask, and manage time effectively.
- Strong attention to detail and accuracy in data entry and order processing
- Adaptability to evolving processes and a willingness to learn
- Positive attitude, team-oriented mindset, and a commitment to maintaining a high standard of customer satisfaction.

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