Advisor, Halifax Contact Center

2 weeks ago


Halifax, Canada Scotiabank Full time

Requisition ID: 189510

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Do you have a passion for creating a uniquely personal and memorable customer experience?
This position will enable you to build a career with a respectful financial institution and Canada’s most international bank.

**If you have the following experience this may be the perfect job for you**:

- Prior experience in customer-focused roles - requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
- The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers.
- Strong problem-solving abilities.
- A self-directed, performance-oriented approach.
- A natural curiosity positioning you to identify opportunities to maximize the customer experience.
- Strong keyboarding navigation skills and a typing speed.

**Position Details**:

- Location: Halifax (Scotia Square Mall, Duke Street).
- Start Date: January 8th, 2024, with on-site 9 weeks of training.
- Full-time hours - 37.5 per week.
- Fully bilingual French and English required.

**Work Schedules**:

- Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
- Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.

**What You Will Be Doing**:

- Taking inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
- Excelling at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
- Responding to complaints and walking customers through basic troubleshooting or set up processes.

Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



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