Customer Care Center Telephone RepresentativeCustomer Care Center Telephone Representative
1 week ago
Customer Care Representatives (CCRs) are key members of the Customer Care Center working under the direction of the Customer Service Supervisor.
CCRs are responsible for contributing to the Utility's overall success by providing prompt, accurate and professional service that leads to a world class customer experience.
Primary duties will include identifying and responding to customer needs using up to date knowledge of departmental procedures, Halifax Water programs and services including but not limited to, account and billing, metering appointments, payments and collections, as well as Halifax Water Operations.
The Customer Service Representative is required to work evenings (7 hours per day within the time frame of 8:00 am to 6:00 pm/35 hours weekly).
As part of the conditional offer process, candidates will be subject to a satisfactory background check and satisfactory pre-employment testing.
Grade 12 or NS Department of Education equivalent and a one year certificate or diploma program in Business Administration from a recognized institution.
Two years previously related experience in a customer service environment.Experience in general office duties, computers, cash handling and dealing with the public.
Identifying and responding to both external and internal customer needs by various means including phone, email or other electronic means, or in-person for account and billing inquiries, requests for services or service cancellations, customer appointments, and any other inquiry related to Halifax Water services.
# Maintain customer data in the appropriate system of record including initial data entry and data verification.# Maintain an up to date knowledge of departmental procedures and Halifax Water programs and services.
# Resolve customer inquires/complaints at first point of contact.
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