Service Advisor
6 months ago
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Destination of Choice for Everything Auto” for employees and customers alike.
**Audi Halifax** is seeking a Service Advisor to join our team**
As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy. As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry-leading retirement savings plan with employer match and opportunities for growth and advancement to support our employees' futures.
As a Service Advisor and front-line representative, you'll be responsible for communicating with customers, explaining vehicle diagnoses, and recommending necessary services to ensure the longevity of their vehicles, based on feedback from technicians. Don't miss this opportunity to begin your career as an Automotive Service Advisor and join a dynamic team at Jaguar Land-Rover
**Responsibilities include but are not limited to**:
- Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labour
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
- Maintain automotive records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
**Requirements**:
- At least three years of customer service experience
- Previous experience in an Automotive Service Advisor role is considered an asset
- Strong interpersonal skills: a good listener who can cultivate relationships
- Excellent communication skills
- Ability to work in a team-driven environment
- Good organization and learning skills
- Valid driver’s license with acceptable driver's abstract
**Wage Range**:$18.40- $21.60/Hour + Performance Bonus**
**Why Steele Auto?**
- Competitive compensation package with flexible health and dental plans
- Virtual healthcare and mental health/wellness support programs
- Employee and Family Assistance Program
- Industry leading Retirement Savings Plan with employer match
- Opportunities for career growth and advancement
- A safe, inclusive, and dynamic work environment
Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the “Trusted Destination of Choice for Everything Auto” for employees and customers alike.
Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.
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