Retail Learning Specialist
3 days ago
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
**Who you'll be working with**:
Hi, my name is Craig Revord, and I'm the Director of Growth and Development here at Mejuri. In my role, I'm responsible for creating and executing talent strategies that result in developing and retaining our great talent and support building a collaborative, high-performance, and growth mindset culture. I Joined Mejuri in 2021, and was enticed by the growth potential and amazing culture. I'm excited to say it has all been true and exceeded all of my expectations.
I'm looking for a Learning Specialist to join our Retail L&D Team. In this role, you will have the opportunity to support Mejuri's growing learning needs, work with a high performing and dynamic team, and be a part of our mission to redefine luxury, your way. We are looking for someone with a keen eye for exceptional customer experiences who is passionate about delivering performance based learning solutions in innovative ways to empower Mejuri Retail employees to reach their full potential. If this is you, please keep reading
**The Role**:
**What you'll do**:
- Facilitating in person, virtual and blended onboarding programs for new store openings.
- Coordinating, and evaluating ad hoc training requests from retail staff to improve store experiences
- Delivering learning solutions that improve performance or upskill current retail employees by delivering 'just in time' learning solutions.
- Expanding and administering foundational learning programs to ensure all retail employees are set up for success with both the technical and soft skills required to excel in their roles.
- Maintain the accuracy of existing retail programs as the business evolves, through cross functional communication with Stakeholders.
- Coordinating and maintaining appropriate ad-hoc assets to support various learning formats (eLearning, mLearning, VILT, apps, web-enabled tools, Self-paced, ILT, Performance Support, etc.)Organizing, scheduling, and coordinating training logistics.
- Supporting urgent, unforeseen, or evolving business needs.
- Actively listening and proactively suggesting new ideas to refine programs through empathy and observation
**What you bring to the team**:
- Has completed training in Learning facilitation or Education fundamentals by way of recognized certification, or possesses equivalent in-store experience.
- Has experience facilitating learning experiences to Retail audiences using various formats, such as asynchronous eLearning, virtual training, and onsite Instructor Led Training for diverse audience needs.
- Proven track record of proactively presenting ideas, suggestions and challenges to partners and stakeholders to support the attainment of retail KPIs and an optimal learning experience.
- Has basic understanding of LMS operations and how to manage user enrolments, schedule live sessions, and pull reports.
- Has the ability to independently manage multiple priorities at a time whilst delivering high quality implementations and communicating timely updates with stakeholders.
- Facilitation experience with a retail audience.
- The ability to travel frequently, and as determined by the business.
- Support retail expansion through on the job training, coordination of offsite training, and an awareness of retail KPIs.
**Things we consider an asset**:
- Exposure to learning design frameworks and models (ex. ADDIE) to design measurable learning results is considered an asset.
- Experience with using project management and or workflow tools (ex Jira, Asana, Notion) to organize a high volume of deliverable timelines and ad hoc requests.
**Benefits at Mejuri**:
- A minimum of three weeks vacation, plus personal days and three religious observance days.
- A hybrid work model for all corporate roles.
- 'Mejuri Passport' which allows employees who meet specific criteria to work in other locations for one month per year.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-
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