Assistant, Records and Benefits
4 weeks ago
**Assistant, Records and Benefits**
BC Clinical & Support Services
Burnaby, BC
Reporting to the Team Lead Employee Records and Benefits, the Records and Benefits Assistant (“Assistant”) is responsible for providing confidential administrative support to the Records and Benefits Team by supporting the Customer Service Centre, sorting mail/faxes, keying benefit and personal data changes, and maintaining personnel files/scanning. The Assistant prepares verification of employment letters, processes address changes and provides timely and knowledgeable customer service.
**What you’ll do**
- Assists the Records and Benefits Team by maintaining/scanning files (active and terminated), and processing file requests from Lawyers, Human Resources and Labour Relations.
- Supports the Customer Service Centre by responding to employee inquiries related to job data, benefit and leave entitlements in a timely manner. Logs, triages, or escalates inquiries as required.
- Prepares new hire/transfer packages, mails out transfer and termination letters, processes name/address changes, keys benefit coverage in the HRIS system and liaises with benefit carriers and government agencies as required. Enters Service Quality Surveys results as required.
- Provides administrative support by preparing verification of employment letters, sorting mail/faxes, managing the procurement and stocking of supplies, and handling equipment and technology requests. Submits purchase orders and tracks expenses/invoices for the Team
- Administers scheduling/timekeeping approvals for the Team Leads/Manager.
**What you bring**
Qualifications
- Effectively utilizes both verbal and written communication skills when obtaining and providing information and communicating electronically, verbally and in written format.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
**Job Type**:Regular, Full-Time
**Location**:1795 Willingdon Ave, Burnaby, BC V5C 6E3
**Closing date**:Applications accepted until position is filled
**Hours of Work**:8:00-16:00 (Monday to Friday)
**Requisition # **175774E
**What we do**
***
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remem
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