Credit Administrator

7 months ago

Edmonton, Canada EMCO Corporation Full time

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
**Additional duties will include**:
Reporting to the Credit Manager, your duties will include, but are not limited to:

- Establish credit limits for both existing and new customers collaboratively with Profit Centre Managers and Credit Manager.
- Informs Profit Centre Managers of significant credit challenges, such as delinquent accounts, unauthorized customer deductions, etc.
- Partner with sales team to create plans for higher risk accounts.
- Maintains and monitor account payments and document collection activity.
- Contact customers regarding unpaid invoices, unauthorized deductions, reconciliation problems, etc. with repeated follow-up as necessary to achieve resolution.
- Perform credit reference requests, set-up and tracking of new accounts (customer master maintenance), and credit reviews.
- Investigate and resolve customer disputes, reconcile customer accounts, maintaining detailed knowledge of outstanding deductions, credits, overages, address short payments.
- Submit documentation for delinquent accounts for third party collections, bad debt reserves and write-offs.
- When required, obtain security including personal guarantees, letters of credit and/or financial information.
- Provides back-up to other Credit team members.
- Respond to inquiries from internal and external customers.
- All other duties as required by the Credit Manager and company’s day-to-day business operations.
- Maintains compliance with policy.

**Qualifications**:
**Education Experience**
- Degree in Accounting or Finance preferred.
- Acquired or working towards the Certified Credit Professional Designation.
- 3+ years of commercial credit and collections experience, or equivalent combination or work and educational experience.
- Construction industry experience preferred.
- Previous experience with or knowledge of plumbing products sold at the Profit Centre

**Knowledge, Skills & abilities**
- Knowledge and understanding of basic accounting principles.
- Skills in attention to detail and accuracy.
- Effectively negotiates when necessary.
- Proficient in Microsoft Office suite of software (Excel, Power Point, Word).
- Ability to identifying root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.
- Experience pursuing tasks with energy, drive and follow through, especially in the face of resistance or setbacks.
- Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
- Ability to utilize strong written and verbal communication skills, with the ability to interface with people at all levels within and outside the organization.
- Ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers situation.
- Ability to build and maintain effective work relationships across functional areas.
- Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Holds to the highest level of professionalism by adhering to Emco’s Core Values of Fairness and Caring, Trust and Respect, Generous listening, and Straight Talk.
- Ability to contribute knowledge and information to assist the team, especially in the problem-solving process.
- Resolve any interpersonal issues that arise that may jeopardize team successes.
- Ability to adapt to rapidly changing business circumstance and have the ability to thrive in a constantly changing business environment.
- Uses sound judgment.
- Fosters open communication.

Additional Information
**Why Join Our Team?**

EMCO Corporation is one of Canada’s largest integrated whole

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