Cds Noram Capture and Customer Satisfaction Lead

6 months ago

Ottawa, Canada Thales Canada Inc., Defence and Security Full time

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

**Fredericton, New Brunswick, Canada (Hybrid)**

**Position Summary**

Driven by purpose, values, innovation, and a commitment to building a future we can all trust, the Cyber Digital Solutions (CDS) North America (NORAM) business line seeks to bring cybersecurity globally to mission critical systems.

Reporting to the Director Sales CDS NORAM, Thales requires a **Capture and Customer Satisfaction Lead CDS NORAM. **As a Capture and Customer Satisfaction Lead, you will be responsible for building and submitting winning proposals and closing sales deals aligned with the CDS NORAM sales strategy. Possessing a proven track record in sales, you adeptly translate business development opportunities into customer-focused sales with a focus on establishing strong customer relationships, cultivating trust, and delivering quality services.

**Key Areas of Responsibility**
- Build winning proposals for qualified business development leads.
- Proactively build and maintain key client relationships with a view to meet sales and growth targets.
- Negotiate and finalize sales agreements, ensuring alignment with Thales’ objectives and CDS NORAM business targets.
- Establish and monitor KPIs to evaluate sales performance.
- Remain abreast of cybersecurity trends, competitor offerings, and market dynamics, all with a view to improve sales objectives.
- Work collaboratively with other members of the CDS NORAM team to manage a targeted sales pipeline, converting business leads into satisfied customers. Collaborate cross-functionally with technical and support teams to create compliant proposals and to ensure customer satisfaction.

**Minimum Qualifications**:

- A bachelor’s degree or diploma in a relevant field of study (business, leadership) or an equivalent level of experience.
- 2+ years experience in cybersecurity or technology sales.
- Previous experience in business development and capture management.
- Demonstrated strong understanding of the cybersecurity market, with an ability to communicate and simplify complex technical concepts to a larger audience.
- Proven ability to collaborate in a dynamic matrix organizational environment.
- Demonstrated ability to think strategically and contribute to the iterative refinement of the business development pipeline and sales strategy.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

**Special Position Requirements**

þ **Schedule**:Core business hours Monday-Friday; eight-hour work-day.

þ **Physical Environment**:Access to R&D facilities, cyber-ranges, and Cyber Security Operations Centres.

þ **Travel**:Travel required in supported of customer requirements and sales opportunities, regionally, nationally, and internationally. Travel expected 25% of time_. _

þ** Customer Location Based or Site Visits**:While based in Fredericton NB, travel will be required to customer location.
- ** Personal or Company/Pool Vehicle Usage**: _Please select this box if this position will be issued a company vehicle or will be required to use their personal vehicle for travel or customer visits to perform the essential functions of the position._

**What We Offer**

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.

**Why Join Us?**

Say HI and learn more about working at Thales _click here_._

LI-Hybrid

LI-PD1

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Industrial Security Program, and/or the US

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