Account Manager

3 weeks ago

Hamilton, Canada Noramco Full time

Statut:
Régulier, Temps plein

Emplacement:
Hamilton, Ontario

Description du poste

Reports to: Hamilton Branch Manager; Hamilton Commercial & Industrial Division

KEY ACCOUNTBILITIES- (40%) Consistently exceed existing customer expectations when processing quotations, orders, reports, RMAs and answering technical questions while offering value added solutions to each customer exchange in order to meet sales objectives (Sales $, GP $ & Margin);- (45%) Proactively research and develop new business opportunities and market Noramco products and services to new potential clients;- (10%) Conduct market research of products and pricing for the purpose of promoting new products;- (5%) Work cooperatively with teammates in the administration of sales transactions;

DUTIES:

- Ensure all job functions are performed in accordance to the Guillevin Standard Practice Instruction (SPI) Manual;
- Following-up on every quote, when necessary;
- Work with sales Supervisor and Manager on quotes valued at $100,000 or larger;
- Provides basic technical support on products;
- Builds strong relationships with customers for repeat opportunities and suppliers;
- Ability to liaise with suppliers on project and non-stocking product opportunities
- Coordinate and assist, where necessary, the various functions in office sales and administration, including;
- Liaising with operations and purchasing personnel while entering orders;
- Liaising with credit department personnel when setting up new customers and when support is required by the credit team;
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Prospect and develop new business through a strategic process of warm and colds calls;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- Stay current in your profession and enroll in continuing education focussed on sales strategies and account management principals;
- Ensure proper administration in the management of freight claims and reel returns;
- Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues;
- Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
- Provide back-up support to the sales department when required;
- Participate in all department team meetings as required;
- Performs any other duties as required by management.

Pourquoi vous joindre à nous?

Voté Great Place to Work®, vous pourrez bâtir une carrière intéressante et stimulante avec possibilité d’avancement et de formation continue. Guillevin a toujours donné la chance à ses employés de développer leur autonomie, leurs aptitudes et compétences professionnelles. En vous joignant à nous, vous intégrez une équipe formée de collègues motivés, compétents, joueurs d’équipe et engagés dans leur travail. Notre programme de rémunération globale est axé avant tout sur notre capital humain afin de créer un environnement où tous nos employés peuvent atteindre leur plein potentiel.

Ce que nous offrons:
- Un milieu de travail dynamique au rythme soutenu, habilitant, convivial et ouvert à la réalité d’aujourd’hui.- Rémunération concurrentielle et la participation à notre généreux programme de partage des profits qui reconnaît la contribution individuelle de nos employés. Il n'y a pas de limite à votre ingéniosité; vous êtes encouragés à créer, à perfectionner, à apprendre et à vous dépasser.- Programme d’assurance collective flexible qui vous permets de choisir les avantages et les niveaux de couverture qui vous conviennent:
- Soins paramédicaux, soins dentaires, médicaments, examen de la vue et soins visuels-
- Prestations d’invalidité de courte et de longue durée car on ne sait jamais ce que la vie nous réserve-
- Assurance santé complémentaire-
- Assurance-vie-
- Programme d’aide aux employés (PAE) avec télémédecine-
- Assurance voyage-
- Remboursement des frais de formations pour acquérir de nouvelles connaissances et faire progresser votre carrière dans l’entreprise- REER avec participation généreuse de l’employeur- Possibilité de contribuer à un CELI avec taux collectif avantageux- Programme de bourses d’études supérieures pour les enfants de nos employés- Rabais employé sur l

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