Accounting Manager

3 months ago

Hamilton, Canada Scotiabank Full time

Requisition ID: 201915

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What your role will be**

Accounting Manager - Dealer Finance Centre, Automotive Finance (Hamilton, ON)

The Manager Accounting is a key contributor to the Dealer Finance Centre’s overall success by leading, planning and managing the Accounting department that services Commercial and Retail clients and products. The Manager is responsible for managing the unit to maximize unit productivity and ensuring service levels are maintained and are consistent with our Core Values and Complaint Resolution Standards. The Manager is also responsible for fostering an environment of customer service excellence, continuous improvement and for supporting the development of employees and facilitating the implementation of changes that impact the unit.

**What you will be doing**
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge by:

- Ensuring the accurate and timely processing, posting and maintenance of daily transactions originated by customers, partners, management or a B/F system;
- Ensure timely collection and reconciliation of monthly revenue;
- Deal with clients and partners operational issues and concerns;
- Checking/authorizing transactions within approved limits;
- Reviewing and authorizing reports including the daily department specific Accounting Support Package (ASP) reports;
- Ensuring the resolution of operating errors through correction, taking appropriate action to prevent recurrence;
- Lead the day to day oversight of workloads, staffing & unexpected issues to ensure stability of processing;
- Proactively manage workloads and staffing levels by planning, coordinating, assigning and monitoring;
- Complete daily and periodic management controls;
- Ensuring the optimum levels of productivity are maintained by utilizing measurement systems to track volumes of work processed against available resources;
- Implement and/or support implementation of changes to the operating procedures, processes and systems to increase efficiency and meet Bank requirements;
- Ensuring staff are knowledgeable of products, services and procedures relative to the needs of the clients/partners they are required to serve;
- Report immediately any unusual occurrences or irregular or fraudulent activity, deficiencies, and trends to senior management or other business partners as appropriate for resolution.
- Effectively manage and develop staff within the Accounting department by:

- Ensuring staff are well organized, sufficiently trained/cross-trained to perform their responsibilities and developed to their potential plus deployed in a manner that permits a cost efficient and effective service organization;
- Providing ongoing evaluation of performance, staff planning, salary administration, including the hiring of appropriately qualified staff is completed;
- Co-ordination and implementation of training programs;
- Identify opportunities for team members to achieve their goals by providing relevant feedback and coaching during process observations, coaching, skill building and daily huddles;
- Maintain a culture of recognition, appreciation and respect;
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
- Lead the delivery of customer service and/or service improvement initiatives within the unit:

- Proactively recommend and implement new ways to improve level of service/support provided by the unit;
- Monitor for quality assurance in the work performed & resolving issues identified;
- Responsible for client and partner inquiries, concerns, or complaints and resolving matters promptly and accurately;
- Lead the team to achieve established service levels agreements and turn-around times;
- Leverage tools and best practices to ensure the unit delivers excellence in customer service;
- Ensure all communications from the team are professional, customer centric, clear and concise;
- Manage the expedient notification of processing delays to senior management, partners, or other Bank departments as appropriate;
- Escalate matters without precedent for resolution, which may include participation in meetings with other stakeholders to establish new policy or procedures;
- Adhere to and ensure staff compliance with Know Your Customer requirements.
- Minimize the Bank’s exposure to risk by:

- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk,

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