Clinical Research Recruiter

3 months ago

Toronto, Canada BioPharma Services Inc. Full time

**Position Summary**:
Perform telephone interview and day-to-day activities of Recruitment and screening department.

Duties and Responsibilities:

- Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:

- Reviewing screening criteria,
- Providing an overview of the study,
- Responding to volunteer preliminary questions,
- Capturing brief medical and medication history of volunteers
- Completion of required paperwork
- Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
- Create documents as required by recruitment and screening processes including, but not limited to:

- Create Recruitment packages
- Prepare lists for screening
- Process referrals and referral payments
- Master lists for Check-ins
- Participate in training of new hires if experience allows
- Involvement in departmental meetings
- Cooperate with and support the Quality Assurance (QA) group during audit activities
- Ensure compliance with appropriate BioPharma Services Inc. SOP’s and GCP and ICH guidelines
- Other duties as may be required & as training and experience allow
- Enter and/or update potential volunteer information in the Recruitment Database
- Offer study participation and provide tentative study information to potential study volunteers
- Administer telephone questionnaires to potential study volunteers
- Book, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).
- Perform screening reception duties including but not limited to ID verification, recording of Demographic information.
- Build and maintain solid relationship with study volunteers by providing excellent customer service
- Resolve any volunteer related issues in a professional and timely manner
- Provide statistical reports to management e.g. month end report, study recruiting stats
- Help with main reception or clinic check-in as needed
- Direct calls, volunteers, couriers and visitors to the right person/department promptly
- Maintain screening related files
- Perform any other duties as required permissible by training and experience

Qualifications:

- Undergraduate degree in sciences or equivalent
- 1 - 2 years’ experience in a customer service environment and/or call center
- 1-year work experience in a CRO an asset
- Previous sales experience preferred
- Strong organizing and planning skills to work independently with efficiency and accuracy
- Excellent interpersonal and public relation skills
- Demonstrated proficiency in English, with excellent oral and written communications skills
- Decisive, good decision-making skills, able to escalate response to situations when relevant
- Proficient in Microsoft Word and Microsoft Excel

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