Catering Sales Representative

5 months ago

Oakville, Canada Parlato's Hospitality Group Full time

**Why work for Parlato's Hospitality Group as a Sales Agent?**

As a part of Parlato's Hospitality Group, you’ll have access to an amazing medical and dental benefits plan and discounts. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team that’s are dedicated hospitality enthusiasts who are dedicated to providing a luxury experience to each guest so they feel welcome, comfortable, and free to be themselves.

**Overview**:
The In House sales rep will assist in the booking events & maintaining good relationships with clients including all administration, guest relations, writing contracts and function sheets. A key goal of this position is to focus on sales and marketing by building our client base and contributing significantly to our bottom line sales. The sales associate will also spend time in our facility learning our operations, menu, and culture by working key hourly positions and focusing on guest relations. Generally be Monday - Friday, 8 hours a day

Before selling anything the Sales representative has to study menus & operation in order to clearly understand the company procedure & be available to close sales more smoothly.

**Responsibilities**:

- Responsible for setting an overall tone of warm, welcoming, hospitality when interacting with guests on the phone, during the booking process, and at any event.
- The position is key to answer the guest inquiries quickly and follow up in a timely manner, responding to guests in a timely fashion with enthusiasm, patience, and a willingness to help with all of their questions and requests.
- Meet with guests inquiring about events and “sell” our menu and give excellent customer service. You must have a professional and Caring approach with Clients and Staff and be compassionate, kind and respectful.
- Setting goals to significantly increase sales by establishing a strong outreach program, cold calling, and reinstating our rewards program.
- Responsible for maintaining mailing lists.
- Establishes and maintains great relationships with our vendors.

**What you’ll need as a Sales Catering Representative**:

- High school graduate or equivalent desired.
- Excellent writing, communication, and problem solving skills.
- Confident with presenting and interacting with guests.
- Must possess general knowledge of food and beverage and service procedures, generally involving some experience as a server, bartender, catering assistant, etc.
- Some experience in the catering/banquet field and sales/marketing is preferred. Excellent writing, communication, and problem solving skills.
- Knowledge of Microsoft Word and Excel.
- Must be able to communicate clearly with guests and employees.
- Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.
- Excellent verbal and written communication and interpersonal skills.
- Positive attitude and flexibility required.
- Ability to exercise discretion and maintain confidential information.
- Strong attention to detail and excellent time management skills.
- Ability to demonstrate high energy, and strong enthusiasm for customer service
- Ability to meet strict deadlines and communicate effectively in the event of any delays.
- Maintain high standards of personal appearance & grooming and regular attendance in compliance with company standards

**Schedule**:

- 8 hour shift.
- Monday to Friday.
- Weekend availability.

**Supplemental pay types**:

- Incentive on sales

**Experience**:

- Events management: 2 years (preferred).
- Corporate sales :2+Years
- Customer service: 2 years (preferred).
- Hospitality: 3 years (preferred).
- Knowledge Kitchen Base ( Preferred).

**Other Qualifications**:

- Previous related successful group sales track record, preferably within a food and beverage and/or attraction environment
- Experience with Event Planning at the four-diamond hospitality operations level or equivalent
- Outstanding persuasion, interpersonal and communication skills
- Drives guest loyalty through excellent customer service throughout the sales process to ensure repeated business and revenue
- Demonstrate superior negotiation and presentation skills in order develop and maintain relationships with guests to ensure repeated business
- Demonstrate innovative ability to meet sales targets and grow business
- Demonstrated ability to maintain professional composure at all times, while performing multiple tasks to meet sales quotas
- Able to effectively build and maintain relationships with clients and operations management
- Fluent with Microsoft Office Suite products - particularly Word and Excel programs
- Previous experience with sales booking system an asset
- Demonstrate the ability to set high priorities/ standards, and demonstrates urgency to achieve critical goals and objectives
- Ability to quickly respond to changing work volume with high-energy leve

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