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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual Customer Service and Billing Representative to join our team at Leap Recruitment Partners.
Job Summary:
This is a Call Centre Billing Representative role, handling approximately 25-30 inbound calls per day. The successful candidate will provide exceptional customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches.
Key Responsibilities:
- Answer billing telephone inquiries in a professional, timely, and courteous manner.
- Support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies.
- Utilize strong communication and problem-solving skills to resolve customer issues.
- Proficient in Windows applications, specifically MS Excel and MS Word.
Requirements:
- Excellent telephone manner and communication skills.
- Ability to multitask in a fast-paced environment.
- Strong/accurate Data Entry Skills and ability to talk and type while navigating screens.
- Proficient in Windows applications, specifically MS Excel and MS Word.
What We Offer:
Leap Recruitment Partners is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse and inclusive work environment.
