Club Ambassador

2 months ago

Toronto, Canada Boulevardclub,com Full time

Do you love hospitality? Love to meet and interact with fun and diverse people? Love to work in a friendly environment? If so, come be a part of our Boulevard Club family.
- We take pride in providing safe and inclusive communities; that inspire wellness, growth, and excellence. We create exceptional, social, athletic, and recreational environments; celebrating memorable experiences and positive connections._

As an employee of The Boulevard Club, you will enjoy a high-quality pleasant working environment and the following benefits:

- Education & Professional Development Assistance.
- Extensive medical and dental benefits for Employees and their families.
- Employee Health & Wellness Program.
- Meal Plan.
- Bonus.
- Bike Share TO.
- Night Transportation Assistance.

**Job Overview**:
Under the general guidance and supervision of the Clubhouse Manager and within the limits established by the Boulevard Club policies and procedures, Club Ambassador to maintain close contact with members, guests and clients of the Club in order to ensure they have an enjoyable time, satisfaction of service and high-quality experience at the Club. Club Ambassador ensures all procedures are followed as per the set standards on an ongoing basis.

**Specific duties would include, but are not limited to**:

- Actively interacts with members, guests, and customers through varies activities obtaining their feedback about the Club overall experience to drive continuous improvement in member and guest satisfaction.
- Performs routine walk throughout the Club and its facilities to ensure Club service standards are adhered for the highest Member Satisfaction.
- Being proactive keeps communications open to all department heads to ensure awareness when dealing with any issues and discuss new programs & services.
- Responds to and tracks appropriately members complaints and ensures corrective action is taken to achieve complete member and guest satisfaction.
- Tracks member and guest satisfaction through available resources, builds action plans when needed and acts on its execution.
- Conducts routine inspections of the various areas of the Club and takes immediate actions to correct any deficiencies.
- Ensures the physical Club is kept safe and clean, by completing mínimal cleaning tasks themselves and contacting Housekeeping and/or Maintenance as needed.
- Completes required daily administration, including but not limited to end-of-day reports, service standard checklists, etc.
- Ensures all security incidents, accidents are always logged in a timely manner and brought to the attention of the key personnel of the Club.
- Always control all movements inside the Club’s premises and prevent suspicious persons from entering the premises and not permit persons who have no reasons for being, to remain on the premises.

**Job Qualifications**:

- Degree or Diploma in Hotel Administration or Business Administration.
- 2+ years of leadership experience in the Private Club or Hospitality Industry (Front Office, Guest Service etc.).
- F&B experience will also be an asset.
- Smart Serve and Standard First Aid & CPR Certification required.
- Is flexible and available to work weekends and evenings.
- Is always well groomed and personable.
- Has strong verbal & written communication skills, well organized and detail oriented.
- Has the ability to multi-task, work under pressure and solve member and team members related problems.
- Has the ability to work independently or with a team as required.

For over a century, The Boulevard Club has built a reputation around time honoured traditions, exemplary service, and unrivalled athletics programs for all ages and abilities, including tennis, badminton, water sports, fitness, swimming, basketball, pickleball, and more.

We pride ourselves on creating an exceptional Member experience thanks to an equally diverse and inclusive team. We know that our team members are vital to the success of the Club, which is why we hire well and enjoy developing and rewarding our team.

If you would like to work and learn from a team of professionals and build your career at one of Toronto’s top private clubs, The Boulevard Club may be a good fit.
- The Boulevard Club is an inclusive work environment and as such, has a workplace accommodation policy in place. Accommodation is available, upon request, for the interview process and other selection stages for job applicants with accessibility needs. Please contact Human Resources to discuss further._

**About Boulevardclub,com**:
The Boulevard Club is a family-oriented waterfront community that embraces caring, friendly individuals in an environment that celebrates diversity, respect and teamwork.Our Workplace Values are: Caring, Creativity, Diversity, Friendliness, Fun, Integrity, Respect and Teamwork.

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