Service Advisor
5 months ago
Maintain a high level of grooming, hygiene and uniform appearance.
- Promptly meet and greet service customers in a friendly/courteous manner.
- Conduct all business with sincerity, honesty and genuine concern for customers and staff members alike.
- Listen to the customers’ reason(s) for bringing their vehicle to the service department.
- Write internal/customer repair orders. Prioritize vehicles to go through the shop.
- Provide accurate estimates for all service repair recommendations.
- Handle minor customer complaints with courtesy, tact and in a manner that does to further develop the concern. Bring to management attention if the client(s) complaints cannot be satisfied by means you have attempted.
- Answer incoming telephone calls promptly and courteously; make every effort to satisfy the callers’ inquiry.
- Present a service menu of recommended maintenance services to every client. Make a genuine effort to sell these services.
- Meet or exceed objectives set by management as well as your own personal goals.
- Obtain a sense for how often individual client’s would like to receive status updates, follow through with that customer promise.
- Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility.
- Maintain a record for carryover vehicles.
- Maintain a record of special order parts that are tied to vehicle repair.
- Book service appointments for clients.
- Any other duties as requested by management.
Work hours are Monday to Friday 8AM-5PM
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Automotive Service Advisor
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Automotive Service Advisor
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Hamilton, Canada Whitwell Service Center Full timeJob Summary: We are seeking a customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and support in an automotive setting. Your primary role will be to assist customers with their automotive repair needs, ensuring a positive experience from start to finish. **Duties**: -...
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Service Advisor
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