Automotive Service Advisor
6 months ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a part-time position.
**Duties**:
- Greet customers and assist them with their automotive service needs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
- Upsell additional services or products that may benefit the customer
- Schedule appointments and manage the service department's workflow
- Communicate with technicians to ensure timely completion of repairs
- Provide regular updates to customers regarding the status of their vehicles
- Handle cash transactions and maintain accurate records of payments received
- Maintain a clean and organized work area
**Experience**:
- Previous experience in a similar role, preferably in an automotive dealership or repair shop
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent customer service skills with the ability to build rapport with customers
- Proven ability to upsell products or services to customers
- Proficient in cash handling procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
**Job Type**: Part-time
**Salary**: $20.00-$25.00 per hour
Expected hours: 10 - 20 per week
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- service advisor: 3 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
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