Customer Service Specialist

3 weeks ago


Lethbridge, Canada CBI Health Full time

**Customer Service Specialist (Clinic Experience Associate) - Lethbridge, AB**

**About Rehabilitation Services**

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

**About this opportunity**

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

**Take an inside look at what you’ll do each day**
- Create a welcoming environment for clients, guests, team members and stakeholders
- Solve problems, anticipate challenges, barriers or areas of friction - mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
- Schedule private/acute clients effectively based on the client’s Care Plan as set wout by their clinician(s)
- Schedule to maximize opportunity for client access to care (including access to online booking)
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic

**What you need to be successful**
- A natural ability to connect with people and build strong relationships
- Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
- Be Pro-active and Results-oriented
- Strong written and verbal communication skills
- Ability to switch between tasks quickly and with ease
- Excellent time management and organizational skills with attention to detail
- Excellent listening and observational skills
- Strong customer service skills
- Ability to work independently and as part of a cohesive team

**Who you are**

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

**What CBI Health offers you**
- Continuous learning and skills development, including growth and leadership opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
- Flexible hours, which allow work-life balance and focus on quality of life

**About Us**

**CBI Health is** **Canada’s leading community healthcare provider**, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make



  • Lethbridge, Alberta, Canada CBI Health Full time

    Customer Service Specialist (Clinic Experience Associate) - Lethbridge, ABAbout Rehabilitation ServicesCBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists,...


  • Lethbridge, Canada Jetz Car Wash Full time

    Join Our Team as a Customer Experience and Maintenance Specialist! Are you passionate about creating exceptional customer experiences and have a knack for building and equipment maintenance? Do you thrive in a dynamic, hands-on work environment? We have an exciting full-time opportunity for an enthusiastic individual to join our team! As a Customer...


  • Lethbridge, Canada Canadian Linen & Uniform Service Full time

    **WHO WE ARE** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and...


  • Lethbridge, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Part-Time** Patient Services Specialist on a Permanent basis at our practice in **Lethbridge 4th Avenue.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 20-29 hours per week, Mondays through...

  • Service Specialist Ii

    2 months ago


    Lethbridge, Canada Lethbridge College Full time

    Position Information **Job Title** - Service Specialist II**Appointment Type** - Full-time Temporary**Position Dates** - Sep 2023-Aug 2024**Hours per week/FTE** - 35**About the Position** - Testing Services requires an energetic individual with strong organizational, technical, and interpersonal skills to serve as a Service Specialist II. Reporting to the...


  • Lethbridge, Alberta, Canada Lethbridge College Full time

    Position InformationJob Title Service Specialist IIAppointment Type Fulltime TemporaryPosition Dates Sep 2023Aug 2024Hours per week/FTE 35About the Position Testing Services requires an energetic individual with strong organizational, technical, and interpersonal skills to serve as a Service Specialist II. Reporting to the Testing Services Coordinator, the...


  • Lethbridge, Canada Baby Laurel & Co Full time

    We are looking for outgoing, friendly, confident and reliable people to join our team and help bring excitement to our customer experience! Please bring a cover letter and resume into the store to apply. Hours: **Part-time Position**: Available for shifts Monday to Saturday between 9:30-5:30pm. Part time staff is required to work a minimum of 15-20 hours a...


  • Lethbridge, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day. When you join FYidoctors, you'll see that this is more than just a job. We value...


  • Lethbridge, Canada TMG Services Full time

    The Lead Generation Specialist is responsible for generating leads on behalf of a primary Home Improvement company in the United States. As the Lead Generation Specialist, you will source quality leads by meeting with local community members. By having a customer-first approach, the Lead Generation Specialist is able to determine which option is best, based...


  • Lethbridge, Canada Western Tractor Company Inc. Full time

    Optimization & Training SpecialistThe Optimization & Training Specialist is responsible for creating a positive customer experience and overall relationship management through optimizing equipment and supporting the equipment demo program.What Does an Optimization & Training Specialist Do?Conduct in-field equipment optimization including with tractors, air...


  • Lethbridge, Canada Wi West Wireless Full time

    Job Summary: - Device Check-In and Check-Out: - Greet customers as they arrive at the shop. - Inspect and document the condition of customer devices (phones, tablets, etc.) upon check-in. - Provide accurate repair estimates and timeframes. - Ensure proper handling and storage of devices while in our care. - Assist customers with retrieving their repaired...


  • Lethbridge, Canada Charlton & Hill Home Services Full time

    Since 1941, Charlton & Hill has lived up to its motto, "The name you can trust.” For 80 years, when Lethbridge locals have needed professional assistance, they've turned to us. We're your one-stop resource for the best service and products for heating, cooling, and plumbing. We are currently looking for an exceptional Customer Service Representative to...


  • Lethbridge, Canada Lethbridge College Full time

    Position Information **Job Title** - International Admissions Specialist**Appointment Type** - Full-time Continuing**Position Dates** - Full-Time Continuing**Hours per week/FTE** - 35**About the Position** - Reporting to the Manager of Recruitment, Admissions and Articulation, the International Admission Specialist is a key member of the Admissions Team....


  • Lethbridge, Canada Purple Carrot Health Foods and Wellness Inc. Full time

    We are a locally owned and operated health food store and refillery. We have an amazing team that we are looking to add to. **Position**: Customer Service Associate **Details About Position**: Starting wage $17-$19 - based on experience Hours are approximately 25-35 hours per week. Some Saturdays are required. - Qualities we are looking for:_ - _Excellent...


  • Lethbridge, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...


  • Lethbridge, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...


  • Lethbridge, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 150 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ This individual should be available to work for **4-5 shifts per week.** We are...


  • Lethbridge, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...


  • Lethbridge, Canada Archer Daniels Midland Company Full time

    Lethbridge Canada Sales, Customer Service & Origination **Customer Service Representative** **Location** Lethbridge, Alberta **Position Type** Commercial **Salary** Full-Time, Non-Exempt **Compensation **This position offers a complete benefit package, retirement, health, life, vision and dental insurance **Pre-employment Requirement **Successful...


  • Lethbridge, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...