Customer Service Representative

7 months ago


Lethbridge, Canada Charlton & Hill Home Services Full time

Since 1941, Charlton & Hill has lived up to its motto, "The name you can trust.” For 80 years, when Lethbridge locals have needed professional assistance, they've turned to us. We're your one-stop resource for the best service and products for heating, cooling, and plumbing.

We are currently looking for an exceptional Customer Service Representative to join our team

**Why Join our Team**:

- Competitive wages
- Monthly profit sharing pay cheque
- Medical, Dental, Vision, & Life Insurance
- RRSP Matching
- 3 weeks vacation
- Paid Holidays
- Work Anniversary Tool Fund
- Birthday off with pay
- Winning team atmosphere

**Responsibilities**:

- Ensure that all inbound calls are answered promptly and professionally
- Book appointments
- Record and report service calls
- Call to confirm appointments
- Convert warm leads into confirmed appointments
- Followup with customers to ensure customer satisfaction
- Maintain and update customer database with complete and accurate information.

**Qualifications**:

- Strong customer service background
- Ability to take thorough notes during calls
- Personality that blends well with a fast-paced, goal-driven environment
- Ability to maintain a positive attitude while helping people

**If this sounds like the job for you, please submit your resume for consideration.**

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Lethbridge, AB T1H6J6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have prior experience working in the construction industry?

**Experience**:

- Customer service: 4 years (required)

Work Location: In person



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