Service Specialist Ii

2 weeks ago

Lethbridge, Canada Lethbridge College Full time

Position Information

**Job Title**
- Service Specialist II**Appointment Type**
- Full-time Temporary**Position Dates**
- Sep 2023-Aug 2024**Hours per week/FTE**
- 35**About the Position**
- Testing Services requires an energetic individual with strong organizational, technical, and interpersonal skills to serve as a Service Specialist II. Reporting to the Testing Services Coordinator, the Service Specialist II is responsible for performing day-to-day activities associated with proctoring exams for students from Lethbridge College and other educational institutions, community members, and professional associations.**Position Details**
- To effectively meet clients’ needs, the Service Specialist II must thrive in a fast-paced environment, working with frequently changing information and dealing effectively with large volumes of people. Key responsibilities of the position include but are not limited to:
- Administering, proctoring, and supervising a broad range of exams (face-to-face and online) while maintaining high standards of accuracy and adhering to protocols to ensure exam security;
- Providing technical support to individual students and external stakeholders for online testing;
- Approving external proctors and providing instruction on the administration of Lethbridge College placement tests and distance learning exams;
- Using web-based calendar software for scheduling and managing exam bookings;
- Maintaining a high standard of accuracy and confidentiality with keen attention to detail in processing information;
- Providing high-quality, professional customer service to students, faculty, staff and other testing centre clients;
- Provide support for administration of accommodated exams and CELPIP exams (possible weekend hours may be required);
- Supporting operations in both Testing Services offices, as assigned; and
- Completing general office and clerical duties, as assigned.

NOTES:
- ** Current students cannot occupy this role due to the requirements of the position.**

**Required Qualifications**
- Minimum two-year diploma plus at least one year of related experience; a combination of education and work experience may be considered
- Excellent interpersonal communication, time management, problem solving, and organizational skills
- Ability to exercise independent judgment in decision making
- Ability to work accurately and precisely with tasks of a detailed and confidential nature
- Conscientious adherence to guidelines, performance standards, and policies is essential

**Preferred Qualifications**

**Salary**
- AUPE Class Level 7 Step 1 $23.68 per hour**Working Here**

**Land Acknowledgement**
- **Equity, Diversity and Inclusion**
- At Lethbridge College, we know we all benefit when the rich diversity of our campus community is fully represented, and all students and employees are included. We are committed to identifying and overcoming systemic barriers that impede individuals from underrepresented groups. We are ready to work together to ensure Lethbridge College is a place where all individuals feel valued for their unique perspectives, skills, and contributions and are afforded equal opportunities to participate in learning, research, and innovation.- We are committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.Posting Detail Information

**Posting Number**
- T23-00327**Open Date**
- 07/27/2023**Close Date**
- 08/04/2023**Open Until Filled**
- No**Special Instructions to Applicants

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