Customer Service Representative

6 months ago


Coquitlam, Canada Waste Control Services Full time

At Waste Control Services, we understand the responsibility in front of us and the torch we hold in our line of work. Calling Greater Vancouver, British Columbia our home is a privilege in that we are surrounded by sustainability changemakers - groups who understand the impact they have on the world around them, and are deeply passionate about being a part of that positive change and making waves. In that same vein, WCS is the most comprehensive recycling collection and post-collection company in the region, and we are a recognized industry leader in helping customers achieve their sustainability goals.

Our Sales department is undergoing a rapid transformation, and we are currently seeking a dedicated, confident, and enthusiastic individual looking for an opportunity to learn our industry. You will provide exceptional customer service by asking the right questions to effectively understand our customers’ unique needs and/or issues, know who to approach to determine the most appropriate solutions and successfully closing the loop with each customer. In addition, you will be attuned to additional business opportunities.

**Essential Duties and Responsibilities**:

- Answer incoming customer calls quickly and efficiently
- Consult with customers and evaluate needs to determine best options
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible
- Keep records of customer interactions
- Go the ‘extra mile’ to engage customers
- Escalate issues as required, ie to Operations Manager/Sales Manager
- Provide additional service options where appropriate
- **Municipal resident CSR: Answering incoming inquiries about their waste, recycling & organics collection.**_ Inquiries include:_
- _Education on what can and cannot go into the program_
- _Working with dispatch to re-schedule missed pickups_
- _Scheduling delivery of new collection bins_

**Job Requirements**:

- Exceptional written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively
- Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities
- Customer orientation and ability to adapt/respond to different types of characters
- Demonstrate empathy, sincerity and integrity when interacting with customers
- Display a positive, ‘can do’ attitude towards your work
- Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s success

**Schedule**:
8-hour shift
Monday to Friday
No weekends

**What we offer**:

- Great Company culture, employee of the month/year, monthly events etc.
- This is a permanent position and could start as early as 4:30am.
- Competitive benefits package including premiums paid for by the Company.
- DPSP/GRRSP.
- Training and ability to advance
- Overtime



  • Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Coquitlam is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer transactions, providing exceptional customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...


  • Coquitlam, British Columbia, Canada B.C. LTD. Full time

    About B.C. LTD.B.C. LTD. is a reputable organization seeking a skilled Customer Service Representative to join our team.Job SummaryWe are looking for an experienced and friendly individual to work as a Customer Service Representative, providing top-notch service to our customers in a fast-paced retail environment.Key ResponsibilitiesProcess payments...


  • Coquitlam, Canada Webber Naturals Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...


  • Coquitlam, Canada Benjamin Moore Vancouver Full time

    **WHO WE ARE** The Benjamin Moore Vancouver group has been selling paint and decorating products in the Greater Vancouver Area for over 20 years. Starting from a single store at the tail end of the 90s, the group has grown to be Western Canada’s largest Benjamin Moore retail group by focusing on excellent customer service and evolving its assortment and...


  • Coquitlam, British Columbia, Canada Safe Fleet Full time

    About the RoleAt Safe Fleet, we're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for providing exceptional support to our customers, processing sales orders, and creating proposals to meet their needs.Key ResponsibilitiesProvide outstanding customer...


  • Coquitlam, Canada GFL Environmental Inc. Full time

    **GFL Environmental** is looking for a **Customer Service Representative** to join our team in **Coquitlam, British Columbia!** The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...


  • Coquitlam, Canada Waste Connections of Canada Full time

    **Waste Connections of Canada** is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community. We have an immediate opening for a **Customer Service Representative (CSR)** at our office in...


  • Coquitlam, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community. We have an immediate opening for a Customer Service Representative (CSR) at our office in Coquitlam,...


  • Coquitlam, British Columbia, Canada Safe Fleet Full time

    About the PositionAt Safe Fleet, we're committed to creating a safe and efficient work environment for our customers and employees. As a Customer Support Representative, you'll play a critical role in ensuring our sales team provides exceptional service support to our customers.Responsibilities:Provide outstanding customer service supportProcess sales orders...


  • Coquitlam, Canada Camfil Canada Inc Full time

    **About us** Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too. Job Overview: We are seeking a highly motivated and...


  • Coquitlam, Canada Camfil Canada Inc Full time

    **About us** Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too. Job Overview: We are seeking a highly motivated and...


  • Coquitlam, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to work at our food counter in Coquitlam. As a key member of our team, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service.Key Responsibilities:Taking customer orders and preparing food items to their specifications.Maintaining a clean and...


  • Port Coquitlam, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Port Coquitlam. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items...


  • Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. Key responsibilities include handling customer inquiries, providing product information, and resolving complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about...


  • Coquitlam, Canada SureWerx Full time

    SureWerx is a national supplier of tool, equipment, and safety product lines for the Canadian and US markets. Our range of products include abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. Our USA headquarters is in Elgin, Illinois, the Canadian location is headquartered in Vancouver, Canada with six...


  • Coquitlam, British Columbia, Canada Safe Fleet Full time

    About Safe FleetWe make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.Our core value is safety. Without safety first, efficiency and...


  • Coquitlam, Canada Motion Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...


  • Coquitlam, Canada Distribution International Full time

    About Your Future with Crossroads C&I Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a _“Great Place to Work”_ of value to you? Look no further! At Crossroads C&I, you will be part of a diverse and inclusive team...


  • Coquitlam, Canada Sharons Insurance Services LTD. Full time

    *Responsibilities* - Analyze customer inquiries and provide appropriate solutions - Assist customers with product information, sales inquiries, and order processing - Utilize phone etiquette to handle incoming calls professionally - Communicate effectively in English; KOREAN proficiency is a plus - Upsell products and services to maximize sales...


  • Coquitlam, British Columbia, Canada Triple O's Full time

    Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same?As a Customer Service Representative at Triple O's, you'll be the face of our brand, greeting guests and providing a warm and welcoming experience that sets the tone for their visit.Responsibilities...