Customer Service Representative

4 weeks ago

Coquitlam, Canada Waste Control Services Full time

At Waste Control Services, we understand the responsibility in front of us and the torch we hold in our line of work. Calling Greater Vancouver, British Columbia our home is a privilege in that we are surrounded by sustainability changemakers - groups who understand the impact they have on the world around them, and are deeply passionate about being a part of that positive change and making waves. In that same vein, WCS is the most comprehensive recycling collection and post-collection company in the region, and we are a recognized industry leader in helping customers achieve their sustainability goals.

Our Sales department is undergoing a rapid transformation, and we are currently seeking a dedicated, confident, and enthusiastic individual looking for an opportunity to learn our industry. You will provide exceptional customer service by asking the right questions to effectively understand our customers’ unique needs and/or issues, know who to approach to determine the most appropriate solutions and successfully closing the loop with each customer. In addition, you will be attuned to additional business opportunities.

**Essential Duties and Responsibilities**:

- Answer incoming customer calls quickly and efficiently
- Consult with customers and evaluate needs to determine best options
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible
- Keep records of customer interactions
- Go the ‘extra mile’ to engage customers
- Escalate issues as required, ie to Operations Manager/Sales Manager
- Provide additional service options where appropriate
- **Municipal resident CSR: Answering incoming inquiries about their waste, recycling & organics collection.**_ Inquiries include:_
- _Education on what can and cannot go into the program_
- _Working with dispatch to re-schedule missed pickups_
- _Scheduling delivery of new collection bins_

**Job Requirements**:

- Exceptional written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively
- Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities
- Customer orientation and ability to adapt/respond to different types of characters
- Demonstrate empathy, sincerity and integrity when interacting with customers
- Display a positive, ‘can do’ attitude towards your work
- Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s success

**Schedule**:
8-hour shift
Monday to Friday
No weekends

**What we offer**:

- Great Company culture, employee of the month/year, monthly events etc.
- This is a permanent position and could start as early as 4:30am.
- Competitive benefits package including premiums paid for by the Company.
- DPSP/GRRSP.
- Training and ability to advance
- Overtime

  • Customer Service Representative

    4 weeks ago

    Coquitlam, Canada Webber Naturals Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    4 weeks ago

    Coquitlam, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada Webber Naturals Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    4 weeks ago

    Coquitlam, Canada Benjamin Moore Vancouver Full time

    **WHO WE ARE** The Benjamin Moore Vancouver group has been selling paint and decorating products in the Greater Vancouver Area for over 20 years. Starting from a single store at the tail end of the 90s, the group has grown to be Western Canada’s largest Benjamin Moore retail group by focusing on excellent customer service and evolving its assortment and...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, Canada GFL Environmental Inc. Full time

    **GFL Environmental** is looking for a **Customer Service Representative** to join our team in **Coquitlam, British Columbia!** The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...

  • Customer Service Representative

    1 week ago

    Coquitlam, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Coquitlam, British Columbia! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional,...

  • Customer Service Representative

    3 weeks ago

    Coquitlam, Canada Waste Connections of Canada Full time

    **Waste Connections of Canada** is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community. We have an immediate opening for a **Customer Service Representative (CSR)** at our office in...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community. We have an immediate opening for a Customer Service Representative (CSR) at our office in Coquitlam,...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Coquitlam, British ColumbiaThe Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional,...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Coquitlam, British ColumbiaThe Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional,...

  • Customer Service Representative

    4 weeks ago

    Coquitlam, Canada Camfil Canada Inc Full time

    **About us** Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too. Job Overview: We are seeking a highly motivated and...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, Canada Camfil Canada Inc Full time

    **About us** Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too. Job Overview: We are seeking a highly motivated and...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada Benjamin Moore Vancouver Full time

    WHO WE AREThe Benjamin Moore Vancouver group has been selling paint and decorating products in the Greater Vancouver Area for over 20 years. Starting from a single store at the tail end of the 90s, the group has grown to be Western Canada's largest Benjamin Moore retail group by focusing on excellent customer service and evolving its assortment and service...

  • Customer Service Representative

    4 weeks ago

    Coquitlam, Canada Motion Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...

  • Customer Service Representative

    4 weeks ago

    Coquitlam, Canada SureWerx Full time

    SureWerx is a national supplier of tool, equipment, and safety product lines for the Canadian and US markets. Our range of products include abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. Our USA headquarters is in Elgin, Illinois, the Canadian location is headquartered in Vancouver, Canada with six...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada Camfil Canada Inc Full time

    About usCamfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too.Job Overview:We are seeking a highly motivated and customer-oriented...

  • Customer Services Representative

    4 weeks ago

    Coquitlam, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    1 week ago

    Coquitlam, Canada VANEX Currency Exchange Full time

    We are seeking a skilled and customer-oriented individual to join our team as a Currency Exchange customer service representative. As a Currency Exchange Customer service representative, you will play a key role in providing exceptional service to our clients and ensuring smooth Currency Exchange operations. This position offers an exciting opportunity to...

  • Customer Services Representative

    4 weeks ago

    Coquitlam, Canada BMO Financial Group Full time

    1161 The High Street, Unit 1 Coquitlam British Columbia,V3B 7W3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...