Customer Service Representative

7 months ago

Coquitlam, Canada Waste Control Services Full time

At Waste Control Services, we understand the responsibility in front of us and the torch we hold in our line of work. Calling Greater Vancouver, British Columbia our home is a privilege in that we are surrounded by sustainability changemakers - groups who understand the impact they have on the world around them, and are deeply passionate about being a part of that positive change and making waves. In that same vein, WCS is the most comprehensive recycling collection and post-collection company in the region, and we are a recognized industry leader in helping customers achieve their sustainability goals.

Our Sales department is undergoing a rapid transformation, and we are currently seeking a dedicated, confident, and enthusiastic individual looking for an opportunity to learn our industry. You will provide exceptional customer service by asking the right questions to effectively understand our customers’ unique needs and/or issues, know who to approach to determine the most appropriate solutions and successfully closing the loop with each customer. In addition, you will be attuned to additional business opportunities.

**Essential Duties and Responsibilities**:

- Answer incoming customer calls quickly and efficiently
- Consult with customers and evaluate needs to determine best options
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible
- Keep records of customer interactions
- Go the ‘extra mile’ to engage customers
- Escalate issues as required, ie to Operations Manager/Sales Manager
- Provide additional service options where appropriate
- **Municipal resident CSR: Answering incoming inquiries about their waste, recycling & organics collection.**_ Inquiries include:_
- _Education on what can and cannot go into the program_
- _Working with dispatch to re-schedule missed pickups_
- _Scheduling delivery of new collection bins_

**Job Requirements**:

- Exceptional written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively
- Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities
- Customer orientation and ability to adapt/respond to different types of characters
- Demonstrate empathy, sincerity and integrity when interacting with customers
- Display a positive, ‘can do’ attitude towards your work
- Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s success

**Schedule**:
8-hour shift
Monday to Friday
No weekends

**What we offer**:

- Great Company culture, employee of the month/year, monthly events etc.
- This is a permanent position and could start as early as 4:30am.
- Competitive benefits package including premiums paid for by the Company.
- DPSP/GRRSP.
- Training and ability to advance
- Overtime

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