Route Manager
6 months ago
Biochem is a proudly Canadian leader in the washroom hygiene industry. Throughout our 25 years of operations Biochem has become the largest Canadian provider of hygiene products and services. As an ISO 14001 certified company; we have always been committed to quality, service and environmental sustainability. Our products help our clients with a worry-free hygienic solution for every client need.
The Route Manager's responsibilities include managing a team of service technicians to effectively perform service and sales functions at customer locations. The Route Manager ensures standards of service and sales objectives are achieved while operating in a safe and productive manner.
To be successful the Route Manager should display a hands-on attitude and a willingness to roll up their sleeves working with the service technicians to ensure customer service expectations are exceeded.
**Responsibilities**:
- Ensure all scheduled services are completed on time and any deficiencies are reported and addressed in a timely manner.
- Train and coach technicians to sell additional services at customer locations improving revenue per stop.
- Ensure compliance to the operational requirements specified in the Service Manual
- Perform services as required
- Schedule regular ride alongs with technicians
- Maintain route efficiency through regular reviews and management
- Maintain vehicle safety, repair and inspection requirements
- Handle customer issues or concerns professionally and in a timely manner.
- Regularly perform service audits at customer locations.
- Provide training and orientation to new employees.
- Ensuring all health, safety and environmental operational requirements are followed
**Job Types**: Full-time, Permanent
Pay: From $60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
**Education**:
- Secondary School (preferred)
**Experience**:
- supervisory: 1 year (preferred)
- Commercial cleaning: 1 year (preferred)
- service: 3 years (preferred)
Licence/Certification:
- Class G Licence (preferred)
Work Location: Hybrid remote in North York, ON
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