Bus Dispatcher
2 weeks ago
**Key Responsibilities**:
- Answer incoming phone calls from clients and drivers, providing excellent customer service.
- Monitor and track bus locations using GPS systems to ensure timely service.
- Communicate promptly with drivers regarding schedule changes, delays, and any operational issues.
- Notify clients of any delays or changes in service, maintaining clear and professional communication.
- Maintain accurate records of communications and service disruptions.
- Collaborate with team members to address any operational challenges that arise during the shift.
- Utilize basic computer skills to input data and manage scheduling software.
**Qualifications**:
- Fluent in English, both written and spoken; additional languages are a plus.
- Basic computer knowledge, including proficiency in Google Suite and GPS tracking software.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills and a proactive approach to addressing issues.
- Previous dispatch or customer service experience is preferred.
**Schedule**:
- Split shifts from **6:30 AM to 9:30 AM** and **3:30 PM to 6:30 PM**. Flexibility for weekends and holidays may be necessary.
**Benefits**:
- Competitive salary
- Flexible work environment
- Opportunities for career advancement
Join Darchei Noam Ways Ltd. and be a part of a dedicated team that prioritizes safety and customer satisfaction
Pay: From $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Extended health care
- On-site parking
- Work from home
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Application question(s):
- Do you have basic computer skills?
**Experience**:
- dispatching: 1 year (required)
- Schedule management: 1 year (preferred)
**Language**:
- English fluently (required)
Work Location: Hybrid remote in North York, ON M3H 4R1
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